ComplaintsforZondervan Corporation
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Complaint Details
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Initial Complaint
06/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
i have a leather bible which is supposed to be warranteed for life. i contacted zondervan for replacement twice and they told me bibles are only warranteed for 4-6 yrs. i explained on my copyright page it says leather bibles are for life but soft cover are 4-6 yrs. zondervan told me the lifetime sounds unclear but only means 4-6 years. i explained the warranty is very clear. leather is lifetime and softcover is not. i was transferred to a supervisor who has not returned my call as of yet. i i initially filed my warranty request as instructed.i filled out the form and included a picture of the copyright page. they responded in kind via emailwarranty is for 4-6 yrs so i do not qualify. i responded back via email but appear to have been ignored. the phone call occurred after the initial email contact. for my liking it is. what a beautiful thing.. offer a warranty but dont honor it. ( the bible was a gift back in ****)
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.