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Find a Location

Foot Works has 1 locations, listed below.

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    • Foot Works

      6715 Division Ave S Grand Rapids, MI 49548-7807

    Business ProfileforFoot Works

    Shoe Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    6715 Division Ave S, Grand Rapids, MI 49548-7807
    BBB File Opened:
    6/11/2021
    Years in Business:
    5
    Business Started:
    1/1/2019
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Foot Works Sewing And Shoe Repair LLC
    Business Management
    • Mrs. Elizabeth Hopkins, Owner/Operator
    Contact Information

    Principal

    • Mrs. Elizabeth Hopkins, Owner/Operator

    Customer Contact

    • Mrs. Elizabeth Hopkins, Owner/Operator

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/27/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    Left two pair of new shoes with Foot Works about six weeks ago. Both cost over $100 each and were new. One pair needed to stretched 1/2 size and other pair need velcro replaced as velcro would not stay closed. When I called Foot Works three weeks ago, she said they were not done yet. I called last week, approximately July 20, I was told they would be done in about 3 days. When I called July 25, recording on Foot Works phone said they were closed and phone could not take messages. Called on July 26 and July 27 and received same phone message, they are closed and phone could not take messages.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mario S

    1 star

    10/31/2023

    Public "BEWARE" the proprietor of this business is a LIAR-CONNIVING-THEIF. I paid 290$ to have "LOGGER LUG SOLES" put on 3 pairs of workbooks. Dropped of 2 pair,(because the window of time needed ?as ridiculous) paid 150$. One pair needed a few repairs, one pair I ordered new insoles for hence the 290$ flat rate per pair for soles 90$ 3 times 270$ plus the couple repairs & insoles(extra 20$) 290$ which I paid the balance(140$) the 2nd trip when I dropped off 3rd pair, and got screwed- gave her 2 100$ bills only got 30$ back and I ****** up cause I told her I got shorted she said she counted it twice-my dumb *** thought I was supposed to get 40$ so I asked for another 10$ should've got $60$ back. There's part of the THEIVERY anyhoo ?? got boots when done got home next mornin realized there wasn't any new stitching on any of the 3 pairs disappointingly called she said right off rip DEFENSIVELY (cause she knew she did a ****** job) "if they come unglued you know where to find me"??2 days in 1st pair junk2more days in 2nd pair junk I called around found the PROPER PROCEDURE and called her she wanted me to come back to let her reglue them. Boots should've had a new mid sole stitched on then LUG sole cemented in place she said "l did sew new mid soles on" there's the LIAR after disagreeing on my 5th trip to her shop for some *** *** GLUE I asked for half my $ back for the HALF *****JOB she got pissed said bring them back I'll take sole off and give you ALL YOUR $$ BACK my response ok cool got there she took soles off gave me the boots back with no soles and denied sayn anything bout Givin me ALLMY$$BACK and handed me a check for140$?????? there's another part of the THEIVERY & CONNIVING she knew I lived 40 miles away & probably figured I'd get right on131 she called me 20 minutes after I left and said I think I forgot to sign that check while giggling in the fone and didnt offer to sign it upon dropping the boots off at **** ****   insoles we're gone! THEIF!

    Foot Works Response

    11/01/2023

    First of all, we are blessed to be busy and communicate that upfront. The turnaround time on the repairs was informed when you dropped them off, so I do not believe complaining about the timeframe for your repairs is fair. Secondly, you picked the soles that you wanted on your boots they got put in the basket with your Repairs and then after pick up, you changed your mind on which soles you wanted after finding out that they could not be sewn on. No one in the Shoe Repair business can sew through 1 inch rubber no one, a midsole was replaced and sewn to the boot then a new soul that was (picked by the customer put on that), glue coming undone is beyond our control. It does happen. It happens to everyone and we were more than willing to make that situation right. However, as reading your post in this review , one can tell that you are a very angry/aggressive individual, and I was feeling like I was getting bullied and threatened by the aggressiveness of your personality. A refund was then offered to you (which isnt done usually because it is clearly post in store that all deposits are non refundable as we have the cost of materials to cover) however because of how I was being treated an expectation was made and you were recommended to find another shoe repair. I personally did not make the call To you about your check not being signed so that seems off to me, however I wish you all the best else where and Im glad we have parted ways No one deserves to be treated the way you treat me, nor the risk you caused to other people/drivers in the parking lot by your speeding off, away lucky you didnt hit that lady as she came in. Glad we parted ways for all involved

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