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ComplaintsforFoot Works
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Left two pair of new shoes with Foot Works about six weeks ago. Both cost over $100 each and were new. One pair needed to stretched 1/2 size and other pair need velcro replaced as velcro would not stay closed. When I called Foot Works three weeks ago, she said they were not done yet. I called last week, approximately July 20, I was told they would be done in about 3 days. When I called July 25, recording on Foot Works phone said they were closed and phone could not take messages. Called on July 26 and July 27 and received same phone message, they are closed and phone could not take messages.Business response
07/27/2022
Thank you for expressing your concern however our hours are clearly posted on the answering machine, website ******** and/or if you make the drive out us being closed for a family vacation was clearly posted on door We also tell everyone to call ahead so thanks for doing so as hours do vary. Looking at your shoes ticket you were called and notified that your repair was done before we left, also were informed of the upcoming closure. I am sorry you were unable to come pick up your items before we left on vacation. We will be open again on Monday the 8th and look forward to seeing you then. As for the cost of your shoes and the repair they needed has really nothing to do with the issue at hand. Look forward to seeing you after vacation thanks for your understanding.Customer response
07/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.