ComplaintsforNewton Group

• Initial Complaint

  04/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I signed up for their assistance in timeshare contract ending. They made it very clear after requiring that I had to pay $4995 that I had to send a set of required documents within 10 days. All could be sent via email except for one that was a ***************** that had to be snail mailed. I have copies of every email sent showing all document were sent on 4/3. Despite my ************** telling them the name of my resort was Eagle Trace they still managed to put the WRONG name of the resort on my contract. On April 9 I received an automated email claiming they had not received a copy of a maintenance bill even though I knew they had. There was no one I could contact since it was an automated message. I did contact an account rep names *********************** and she confirmed they did indeed have the bill. The only thing missing out of the numerous documents were the ***** of ******** (which was snail mailed) and the property checklist. I took a picture once again and uploaded to the checklist and mailed it once again on 4/9- I had no way to control when the postal service would deliver & the mysterious documents office was going to open the envelope and properly credit the ***** of ********. On 4/14 I received a new automated email claiming the no longer had any of the previous documents I had sent and only had the maintenance bill. Despite previously having all the other documents before they have somehow disappeared. I messaged *********************** again but never heard back. It is clear this company has no idea what they are doing. They have broken a contract with me by their inability to keep my personal financial documents organized and safe. I have kept records showing every document I have sent but tbey seem to lose them from day to day. I want my money returned. This company cannot be trusted.

  

  Business response

  06/10/2024

  Thank you for reaching out and sharing your concerns. We appreciate the opportunity to address the issues you've raised and provide clarity on the efforts Newton Group has made to assist you with your timeshare exit.It appears the wrong resort name was included on your initial documentation. Once we learned about the error, we worked to resolve the error expeditiously.
  
  We are sorry for any stress this may have caused you. Given the high volume of documents we process, please know that we have many procedures in place to verify them. Although this may take a little extra time, it is a necessary step to ensure a high level of service downstream.We have a dedicated, kind and conscientious team, and we believe you will enjoy working with them throughout the rest of your process.
  
  Despite any initial setbacks, Newton Group is still diligently working on ending your timeshare obligations. We remain committed to fulfilling our contractual agreement with you and will continue to provide the necessary support to achieve your desired outcome. We understand your concerns, but please be assured that we are working tirelessly to resolve your case. If you have any further questions or require additional support, please contact our customer service team. We remain dedicated to providing the best possible service and support.
  
  Thank you for your patience and understanding.
  
  Sincerely,
  Customer Service Team ********************

• Initial Complaint

  01/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The Newton group did nothing to help me exit my timeshare (****************************). I engaged them on July 2nd 2021 and paid them $3995. Their communication was abysmal. After 11 months I was handed over to a company called Timely Acquisitions to whom I paid another $1295. I had to continue paying my yearly maintenance fees ($2601 over 3 years) to ************ while being restricted from using any of their facilities by both the Newton Group and Timely Acquisitions.On Oct 30th 2023 Timely notified me that Quail Hollow Owners had received correspondence that the resort will not be operational after Nov 1st 2023. I sent 2 emails to Timely Acq requesting more information as I had not heard from Crown Resorts but received no reply. I did not contact Crown Resorts as my contract with Timely and Newton Group prevented me from doing that.Crown Resorts finally contacted me and wanted $2395 for termination of contract. I sent an email to both Timely and *********************** at Newton (Nov 7th 2023) letting them know that ************ would be closing down. I requested a refund from both as neither had helped in exiting me from the timeshare. I received no reply and followed up via email on Nov 9th 2023. I received a reply from Timely but nothing from *********************** at Newton. I sent another email to ***** at Newton on Nov 13th 2023. I finally got a reply on Nov 14th 2023. ***** promised to get back to me that day, I heard nothing until I sent several follow up emails.Timely Acquisition agreed and refunded the monies I paid them. After much back and forth ******************************* from Newton Group, they offered to give me $500 if I signed a waiver to not discuss. I countered that I would settle for the $2395, the amount that I paid Crown Resorts for my exit from the timeshare.I was informed by ***************************** that because I had signed a contract in which it states that they have no obligation to me even if they do not help in exiting me from my timeshare they get to keep my money.

  

  Business response

  06/10/2024

  Thank you for reaching out to us regarding your experience with Newton Group. We understand your frustration and would like to address your concerns in a professional and assertive manner. We want to acknowledge the steps taken in your case, including engaging with partners and offering a partial refund as a gesture of goodwill. We take pride in our commitment to assisting clients through every step of the timeshare exit process. It's important to note that our contractual obligations are outlined clearly, and while we strive to achieve successful exits for all our clients, there are instances where external factors, such as resort closures, can complicate the process. We appreciate your understanding of these complexities.
  
  We are open to further discussions to find a resolution that is mutually acceptable. Please let us know if you would like to continue this conversation or if there are any specific actions you would like us to take moving forward. We are committed to addressing your concerns and ensuring a positive outcome with your timeshare exit.
  
  Thank you for your understanding and patience.
  
  Sincerely,
  Customer Service Team ********************

• Initial Complaint

  12/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Made the mistake of reaching out to Newton group in July, 2023 for assistance with relinquishing a time share with Villa Palmar. I provided ALL the information requested BEFORE signing the contract with Newton Group. They were FULLY aware of the timeshare company I needed assistance with. I was coerced and convinced they've dealt with this company before and were able to assist. *****, *********, and ***** have "assisted" in coercing me into believing they can help and after signing up and speaking to the lawyer assigned to me, my only 2 options are to reach out to the timeshare directly because the timeshare company is unwilling to work with newton group or discontinue nonpayment. BOTH of these options I had before signing up with them. The fact of the matter is everyone was fully aware of their inability to assist in this matter and STILL coerced me into signing up with them. Now I have to continue to pay UCFS because I am in a contract due to Newton Group's lack of transparency. I truly do not understand how the BBB would provide them award if they're thieves and liars. I have NEVER felt so victimized and taken advantage by a company like I have been with due to Newton Group. It is astounding they are knowingly taken advantage of people who are in a extremally tough situation with a timeshare and making the matter worse for these individuals. Based on all the complaints, I cannot believe this business is still running. I am asking for my contract to be terminated as Newton Group cannot fulfill the reason I foolishly agreed to sign a contract with them. The call with ***** today is further proof this company has ONLY their own interest. There is no care, concern, or even a fake attempt at trying or even wanting to assist their customers. It is all about saying what needs to be said in the first part of the process to convince people to sign up. The 3 day cancellation is meaningless as they wait for 4 months to explain to you that they are not able to assist.

  

  Business response

  06/10/2024

  Thank you for your message. We appreciate the opportunity to address your concerns and provide clarity on the efforts Newton Group has made to assist you with your timeshare exit. We want to emphasize that Newton Group has always acted in good faith and in accordance with our contractual agreement. It appears that you spoke with counsel on 12-22-23 and have ironed out any misunderstandings.
  
  We look forward to providing you with the best possible service.
  
  Thank you.
  
  Sincerely,
  Customer Service Team ********************

  
  

• Initial Complaint

  12/14/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On 9/26/2020 I paid the Newton Group (#1 Trusted Name in Timeshare Exit) $23,780 to end my four timeshares (******************* in ***************) ownership safely and legally. Two of the timeshares were paid off and two have mortgages.The two paid off timeshares were quickly taken back by the resort. The other two with remaining balances the only solution from the Newton Group is to either pay them off or default on the mortgages and annual fees. The purpose of hiring the Newton Group and paying them $23,780 was to cancel the active timeshares without incurring additional costs.

  

  Business response

  06/10/2024

  Thank you for bringing your concerns to our attention. We appreciate the opportunity to address your issues and clarify the efforts Newton Group has made to assist you with your timeshare exits. We understand that you engaged our services on September 26, 2020, to facilitate the exit from your four timeshares.
  As part of our commitment, we have diligently worked on your behalf to explore all viable options from these contracts. Here is a summary of the actions taken and options provided:
  
  1. Paid-off Timeshares: We successfully facilitated the return of the two paid-off timeshares to the resort, fulfilling this aspect of our agreement promptly.
  
  2. Timeshares with Mortgages: For the remaining two timeshares with outstanding mortgages, we have presented you with two options that are consistent with our contractual obligations. 
  
  Your assigned attorneys have been in communication with you to explain these options. Our team is continuing to make every effort of negotiate on your behalf and explore all possible avenues to facilitate your exit. We want to assure you that Newton Group is committed to honoring our agreement and providing you with the best possible guidance and support throughout this process.
  
  While the solutions presented may require additional actions or decisions on your part, they are designed to achieve the objective of exiting your timeshare ownership. If you have any further questions or would like to discuss these options in more detail, please do not hesitate to contact our customer service team.
  
  We are here to support you and will continue to work diligently to resolve your situation. 
  
  Thank you for your understanding and cooperation.
  
  Sincerely,
  Customer Service Team ********************

• Initial Complaint

  12/06/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This will be my second complaint regarding the Newton Group Timeshare Exit.It has been 6 years and is still on going.I have been patient and reasonable however, at this point I am left to believe that this is a take your money and wait for foreclosure scam ****eted as a safe, legal and quick time share exit. As they do nothing after taking your money other than hire attorneys that also do nothing except wait for foreclosure.The first complaint was filed in April of 2020 after 2.5 years of zero progress.The initial response the BBB received from the Newton Group was with an oh well attitude, and a response of basically, you know these things take time. After informing the BBB Rep. that their response was in no way acceptable, I was finally contacted by a Newton Group Representative asking for Just a little more time.I decided, after a few phone calls with them, to be patient and give them the Just a little more time they had asked for to make good on their word.Again, this is now at 6 years with zero progress.I paid them in November of 2017 to exit me from my time share, and I am still waiting. I made it very clear in 2017 before signing up that, I did not want a foreclosure, but an actual exit as I was going through a divorce, that the property was in both our names, and that handing over $5,000 was a huge strain on my finances, this situation was explained in greater detail on the first complaint. I was assured in 2017 that it would not be a problem.This is a direct quote from one of their representatives emails from when I first started corresponding with the Newton Group with interest in retaining their services and explaining my concerns and situation in detail.We feel that the most important element in establishing a strong relationship with our customers is gaining trust through our actions. We don't make absurd promises, but we do stand beside our 100% Money Back Guarantee. Our customers trust us, the ********************** trusts us, and the state of Michigan trusts us to deliver the best possible service, while charging competitive rates.However, they and the hired attorneys keep making excuses, backpedal, and pass the buck, stating contract this and your contract that.And said Law Firm apparently, as I have been told directly by them that, they are at the complete mercy of the timeshare company. I find that that to be very strange since part of the sales pitch by Newton Group is/was we only hire experienced time share exit attorneys with a proven track record of successful and timely exits.I was unaware that waiting around for years and years (6yrs so far) for the timeshare company to finally foreclose or basically decide to do whatever the time share company wants to do, while the attorneys that Newton Group hired keep their client completely in the dark and at risk of potentially and unknowingly racking up thousands of dollars in taxes that they could be responsible for and ruining their credit, all the while giving their clients the same generic, Were working on it at every progress update call is what they consider as the bench **** for being successful.I contacted the Newton Group with my continuing and growing concerns and they set up what they called an escalation meeting on 9 June 23 with the law firm to address my concerns. This meeting consisted of, me, the firms Senior Counsel, and the attorney (at least the 4th different one since this started) handling my case.This was a colossal waste of time as nothing was accomplished, all they did was reiterate past excuses and that they are still waiting on the timeshare company to do something. I was also spoken to in a hostile tone and told by the Senior Counsel to not worry or even think about it as they were handling it. I was blown away by such a nonsensical statement considering how long this has already taken, and the negative effects it is having not just on my credit but personal life as well.Shortly after the meeting ended, I asked the Law firm to send me %100 of my case file, to include all notes, call logs, correspondence with/to the time share company/Attorneys etc., I was very specific, I wanted everything. They drug their feet sending scraps here and there, and they had a bad attitude about doing it.I had to repeatedly contact them to get it all, and when they finally confirmed that they had sent all the work they had done and everything that my case file contained there was nothing in there other than, the initial form letters (notice of representation etc.) from 6 years ago, all the bills and fees they had collected from the timeshare, and their Attorney logs that contained nothing other than the progress update calls to me.So, this means they have basically done nothing to exit me from my time share for 6 years and were/are just waiting for it to get foreclosed on all along.I also asked for a list of payments made to the firm specifically on my behalf by the Newton group over the last 6 years, they refused and instead sent me their generic contract of service with Newton Group. Through this I discovered that Newton Group only pays the Attorneys when they do something, so it looks as though Newton Group kept most of my money for themselves.Also, after the above referenced meeting ended with the attorneys, I contacted the Newton Group and informed one of their representatives as to what transpired during this meeting, and how unhappy I still am, now the previously nice and polite rep when passing the buck to the Attorneys or escalating it to management was now completely rude, and short with me. I was basically told if I wanted to terminate services that she could start a refund however, if I terminate my contract that they would basically feed me to the wolves as I would be completely on my own, even though they got me into this horrible situation, based on their so far unfulfilled promises and poor legal representation and advice by the attorneys they hired, and wasting six years of my life.The rep went on to state very rudely, according to them, (contract this and that stuff again) if the timeshare does get foreclosed on, they consider it to be an exit, to which I responded a foreclosure is a repossession, a forceful taking back of property, it is not an actual exit (a fundamental difference that a company that supposedly specializes in time share exits should know) and I made it clear that I did not want a foreclosure from the beginning, to which the rep responded by repeating even more rudely her previous statements.I then asked if I could speak to or be contacted by a manager, to which I was told very nastily that they have already been made aware! So, no you cant! and she went on to state that it was with the attorneys and therefore not really their (Newton Groups) problem. A far cry from the, We feel that the most important element in establishing a strong relationship with our customers is gaining trust through our actions. Statements.So, to put it in perspective I paid $5,000 to sit around for over 6 years now and counting, to just wait for the timeshare company to decide when they will foreclose or, realistically do whatever they want whenever they want to do it, have my credit ruined, to potently have racked up a mountain of debt, lied to, be threatened, disrespected, and treated like dirt by people/The Newton Group who swore how important I was to them when they were taking my money.

  

  Business response

  12/15/2023

  We work hard to ensure transparency and provide our clients with accurate information to make informed decisions. 
  Our clients receive options to exit and have the benefit of reviewing these options with a lawyer that personally represents them - a lawyer paid for by Newton Group.  Any lawyer that individually represents any of our clients (like Ms ** has a legal duty to help them do what is in their best interest.  However, no one can force a decision on our clients.  Ms * made it clear she did not want her credit damaged.  She was then presented with an option that would ensure her credit would not be damaged.  Ms * did not like that option and then asked for a refund claiming she was unaware of our service offering and felt it was unfair
  
  we scheduled her after the cancellation period was up.  We would like to emphasize that we followed the steps outlined in our agreement Ms * signed on 11-04-22. Our team conducted the welcome call on 11-07-22 and scheduled the panel call for Dec 12th, 2022, as per the agreed-upon timeline. Additionally, we held an advocacy call on 12-22-22 and Ms * agreed to engage with our partner law firm. 
  
  We acknowledge that Ms. * called on January 03, 2023, expressing dissatisfaction and requesting a refund. However, Ms * had already benefited from our services - engaging with personal legal representation from our partner law and benefiting from her lawyers contract review and subsequent recommendation.  Asking for a refund because Ms * does not like her legal options is not something we will accommodate. 
  Ms * signed her agreement on 11-04-22.  She expressed dissatisfaction and wanted a refund over a year later on 1-03-23. 
  
  We are happy to continue to work with Ms * to find other options she may find suitable but we will not be issuing a refund for obvious reasons.   

  Customer response

  12/18/2023

   Complaint: 20969675
  
  I am rejecting this response because:

  This response is completely unacceptable and shameful.

  First, it looks like they have responded to the wrong client.

  As they keep using her and she and I am a man, a him or he.

  Also, I signed up in November of 2017 over 6 years ago, not 2022.

  More proof of their lack of respect, and attention to detail wen it comes to the care of their customers.

  Furthermore, the attorneys they hired have already admitted that they are at the mercy of the time share and that next no work was done to exit me in 6 years as explained in detail, in the complaint.

  They promised a safe, legal, and timely exit and after 6 years have still failed to deliver.

  This uncaring, wrong, and incompetent response to what appears to be the wrong customer only serves to highlight and legitimize the things that are in my complaint.
  
  Sincerely,
  
  *********************************

  

  Business response

  06/10/2024

  Thank you for your detailed feedback. We understand your frustration and appreciate the opportunity to address your concerns.First and foremost, we want to clarify that Newton Group has been and continues to be committed to ending your timeshare obligations. We acknowledge that your case has taken an extended period, and we regret any stress this has caused.
  
  While we understand that the process has been longer than anticipated, we want to reiterate our commitment to continued support with your timeshare exit. We believe that the actions taken thus far are in line with our contractual obligations, and we will continue to work diligently on your behalf.If you wish to discuss your case further or reconsider the options available to you, please do not hesitate to contact us directly.
  Our goal is to resolve this matter to your satisfaction within the terms of our agreement.
  
  Thank you for your understanding and patience.
  
  Sincerely,
  Customer Service Team ********************

• Initial Complaint

  11/27/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We were contacted by the Newton group to cancel our timeshare with Holiday ****************** They told us they could cancel it without ruining our credit. We had to pay $5000 to get them to cancel it. They gave our case over to a lawyer group- DC Capital. They told us we had to pay the past due maintenance fees plus pay off the Timeshare before they could do anything for us. After paying those off, we would then have to pay another $1200 to transfer it out of our name. We were lied to by Newton Group. They had told us they could cancel our timeshare without having to pay it off or pay off the maintenance fees. And when they had the lawyer contact us they said that was not possible. If we had been told this up front we would not have signed on with them. We didn't speak to anyone with their lawyer office until past their deadline to cancel with them. Newton Group scheduled it after the deadline. I feel like we should have been given all of this information up front. Why pay an extra $5000 on top of what we already owe? It's nothing but a scam. Just like the timeshare itself.

  

  Business response

  06/10/2024

  Thank you for sharing your concerns with us. We appreciate the opportunity to address the issues you've raised and provide clarity on the efforts Newton Group has made to assist you with your timeshare exit. We understand that you engaged our services to cancel your timeshare. You may want to contact your assigned counsel to discuss some other options.
  
  We apologize for any frustration; we look forward to helping you resolve your issue.If you have any further questions or require additional support, please contact our customer service team. We remain dedicated to providing the best possible service and support.
  
  Thank you for your understanding.

  
  Sincerely,
  Customer Service Team ********************

• Initial Complaint

  10/03/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  May 25 2023 total cost ******** timeshare cancellation they gave 3 days to cancel this contract. after the three days red flags start showing, they stared the part of the application and said they will send more forms to be filled out and gave me ten days to return the forms or the contract will be cancelled. they didn't know how to send the forms. they sent the forms that looked like a virus. I tried to contact them, no response, so the ten days past and according to their policy the contract was cancelled. I called the finance company to cancel my account and they said ********************** had to cancel the account. 2 weeks later sent me more forms to be fill out and gave me 5 days to return the forms or the contract will be cancelled. Now how do cancel a cancellation? They are trying to move forward by collecting my money on an incomplete application and red flags. the finance company are trying to intimidate by sending collection notices.

  

  Business response

  11/02/2023

  When a client is onboarded with Newton Group the intake specialist confirms with them that all documentation is received by the client prior to starting the process. It is confirmed that the client was aware of the cancellation policy of Newton Group. The staff at Newton Group had made several attempts to contact the client through emails and phone calls during the grace ******* Moving forward, we will collaborate with the client to find a solution to their timeshare situation and establish a mutually beneficial process to facilitate the end of their timeshare ownership ownership. We are eagerly anticipating the opportunity to assist the client in fulfilling our obligations.

• Initial Complaint

  09/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  NOT SURE OF THE DATE We hired Newton Group to escape a timeshare from ***** in ******. This was a company that didn't stand behind its word. They hired an attorney group, Capital. The attorney was rude and pushy. I left Contact with the ***** resort and had to fight myself. I asked if she could help us escape the credit card debt. That was a NO, so everything I was helping with, I was given. I requested a full refund and was told it had to be the owners would let me know. I am still waiting. For the answer, either they will help me fight Wyndham Resort or get me a full refund, of what Newton group told me.This is the reason for my complaint.

  

  Business response

  11/02/2023

  The client expressed satisfaction with the timeshare cancellation process provided. The matter has been resolved to the client's satisfaction.

• Initial Complaint

  08/26/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We employed The Newton Group about four years ago to help us exit to timeshare properties. They instructed us to quit paying maintenance fees on these timeshares. They now offer an exit program in which we must bring all maintenance fees up-to-date. We originally agreed to the exit program but are finding that the maintenance fees are much more than expected. We paid to exit one of the two timeshares. We now reject their offer to, turn the timeshare over to them for an exorbitant fee. We want The Newton Group to continue with the earlier agreement (that was bought and paid for) to get us out of the other timeshare. Its now been four years without progress.

  

  Business response

  11/02/2023

  After many attempts via phone and email the client still needs to provide documentation to proceed through the timeshare cancellation option of his choosing. Until the client provides the necessary documentation the process of his timeshare cancellation is at a standstill. Newton Group has and will continue to honor its commitment to the client.

• Initial Complaint

  08/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After another timeshare exit company closed and left in the middle of the night,I contacted Newton Group,who told me they could help me and to be assured the fradulant timeshare would be ended. I gave Newton group in excess of $5200.00 ,only thing they have done for that money is transfer my case to ************** ,who has not done anything but string me along! This company is a scam! Do not use!

  

  Business response

  11/02/2023

  The client has not decided on any of the options presented by their assigned attorney. Therefore the process of ending the client's ownership is in a hiatus.
  ************** and Newton Group have fulfilled their obligations to the client and will continue to do so.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩