ComplaintsforThe Clock Corporation, Inc.

• Initial Complaint

  10/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We purchased a new ***** traverse car from Clock Mobility (the vehicle had factory modifications completed by *****) for my daughter with special needs out of ************* **. in March of 2023. In June we began having problems with the vehicle, the complaint mainly revolved around the ramp operations, door opening and closing, leaving us stranded multiple times. We went to ************* to get the vehicle fixed, my wife and daughter spent the entire day at the dealership. My wife left the dealership and stopped for dinner, ate and when they went to get back in the car the same problem persisted (again leaving them stranded in the Olive ****** parking lot). My wife called the dealership right at the time of closing and the mechanic indicated he would have the manager get back with us. 13 days until we called the dealership again to get an update. I then called and asked to speak with the manager in ************ due to the lack of communication from *************. I spoke with ***; he assured me he would get it taken care of. ************ had the vehicle for several days and we were notified that the repairs were complete. Back to ************* to swap vehicles. We arrived at the Clock Mobility on Aug 7. On Aug. 25th the car again had an issue with the door mechanism leaving us stranded and unable to get my daughter back in the car. I called Clock mobility (after hours) and left a message for *** once again. I also spoke with the after-hours mechanic "*****, who tried to walk me through getting the door to operate. This was unsuccessful. *** returned my call on Mon Aug 28th. I shared with him the issues; he informed me that he would arrange a time for the vehicle to be looked at. Since I spoke with ***, all of the original problems keep occurring and at this point I have not heard back from him. I have left multiple messages with no response. We saved for several years to get an accessible vehicle for my daughter, not to mention we spent $82,000 on this vehicle.

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