Business ProfileforBISSELL Homecare, Inc.

I ordered a Bissell 2252 Clean View upright vacuum through Amazon on Oct. 22, 2022. By June 2024, the vacuum had stopped working. The motor was extremely loud and a burning smell was coming from the unit. I contacted Bissell customer service via their phone number on Wed., June 19, 2024. The customer service agent made me go through ridiculous "troubleshooting" steps that took about 35 minutes and necessitated my taking apart the vacuum (removing eight screws with a screwdriver) and using a broomstick through the hose, all while she watched the steps via remote video. Then, having passed those steps, she told me Bissell would replace the damaged under-warranty vacuum--however, I would have to send back the broken vacuum first. Upon receipt, they would send me a replacement vacuum. I asked why it was necessary to return the broken vacuum, as this would cost me time and money -- I will have to further take the vacuum apart (I'm not even sure I have the proper tools) and I will have to go out and purchase a large enough box. She said she could ask "corporate" whether returning the broken vacuum would be necessary and I would hear a response within 24 hours. Forty-eight hours went by and I heard nothing, so I called back on June 21, 2024. It seems the original customer service agent had written my email address wrong (and hadn't confirmed the spelling with me) so I hadn't received her emails, which denied my request to not have to return the vacuum. The time I have spent and will spend on trying to get Bissell to honor their warranty exceeds the $116.55 I paid for this junk vacuum at this point, I don't even want the replacement and have already ordered a vacuum from a different brand. I just want my money back. This is the second Bissell vacuum I've replaced in the last few years. They seem to be manufactured to only last 2-3 years, and I'm assuming they hope most people aren't savvy enough to check on the warranty (I wasn't on my first, so just ate that cost).