Customer ReviewsforPrecision Garage Door of West Michigan
142 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Carol H
5 stars07/17/2024
I called this morning due to our garage door would not close unless we held the button down until the door was shut. The problem started 3 days ago. I called Precision this morning and they set up the repair for this afternoon between 2- 4pm with Nicholas, the repair technition. He arrived promptly at 2pm and was finished by 3 pm. He figured out that over the weekend with the thunderstorms that came through a lightning strike blew out the magic eye in the safety device on the door. He replaced it and checked all the remotes to make sure they worked and was done by 3pm. He was very informative, explained what he had done, and was pleasant to work with. I highly recommend this company for their garage door openers and doors. They installed our doors in 2001 and we have not had an issue with them at all until this past weekend.Precision Garage Door of West Michigan Response
07/23/2024
Hi ***** We're thrilled to hear about your positive experience with Precision and Nicholas. We're glad that he was able to quickly diagnose and fix the issue with your garage door. Thank you for recommending our company, we truly appreciate your feedback and continued support since 2001!Review from Marc V
5 stars07/11/2024
Great company Jon and Benjamin did a great job installing the new door. Very professional and great attention to details. I am very happy!Precision Garage Door of West Michigan Response
07/18/2024
Hi ****, thank you for your positive feedback! We're thrilled to hear that you had a great experience with our team. We strive to provide excellent service and attention to detail, so we're glad to hear that was reflected in your door installation. We appreciate your business!Review from Luanne C
5 stars07/06/2024
Our garage door spring broke this Saturday morning. Jon C from Precision Garage Door came out. First of all Precision had someone who could come. Second we were updated on arrival time which was when we were told he would be here. Jon had everything he needed so the job was done in a couple hours. He replaced the spring, some split hinges and I don’t know what else. At the end he showed us how to lube everything we should be maintaining 3 times a year. Jon was great to work with. I highly recommend this business.Precision Garage Door of West Michigan Response
07/08/2024
Thank you very much for taking the time to share your positive experience with us! We are so happy to hear that *** provided you with excellent and timely service. We appreciate your business!Review from Martin F
5 stars07/03/2024
I have always found all employees of this organization from secretaries to technicians to be courteous, helpful and efficient.Precision Garage Door of West Michigan Response
07/08/2024
We appreciate you taking the time to leave us such a great review. We're so happy to hear you were provided with excellent service from our team. Thank you for your business!Review from Katherine M
5 stars06/28/2024
I would recommend this company because they have worked quickly to provide me with a wonderful new garage door. My installer, Benjamin, came to my home and quickly installed the new garage, showed me how I should maintain it, and cleaned up after he was done.Precision Garage Door of West Michigan Response
07/08/2024
Thank you very much for taking the time to share such a wonderful review with us! We are so happy to hear that Ben provided you with excellent and timely service. We appreciate your business!Review from Mistie B
5 stars06/23/2024
Jeremy was knowledgeable , kind and helpful. Helped me to understand what went wrong and how to maintain in the future. Not sure if prices are comparable but very satisfied with the prompt service (requested on a Sat night and received repair Sun morning) and overall repair. Thank you to your team!!Precision Garage Door of West Michigan Response
06/25/2024
Hi *****! Thank you so much for taking the time to leave us such a positive review. We're thrilled to hear that you found Jeremy knowledgeable, kind, and helpful. We're glad we could provide prompt service and a satisfactory repair experience for you. We appreciate your feedback!Review from Ron W
1 star06/17/2024
Nicholas R came out and made an attempt to help me with my issue. He determined as I had thought myself that the problem was the sensors (Eyes). Unfortunately this particular company does not carry this item nor can they get it, but I could go online and buy them myself, which I did. They wanted to sell me an entire garage door opener for 1200.00-1300.00. I do not need a garage door opener. They charged me 75.00 to tell me to order the part online. Terrible customer service! I will never call them again nor will I recommend them to anyone.Precision Garage Door of West Michigan Response
06/25/2024
We appreciate your feedback and want all our customers to be able to make an informed decision. At Precision, we take a comprehensive approach and provide solutions intended to keep your garage door in working order well into the future. Still, unfortunately, we're not a good fit for everyone. Thank you for your feedback. If you should have any additional questions or concerns, please call our Customer Care Team directly at 800-DOOR-REPAIR (ext. 5202).Review from David D
5 stars06/11/2024
Jeremy was a great service person. Very thorough and professional. Great job.Precision Garage Door of West Michigan Response
06/25/2024
Hi *****, thank you so much for your kind words! We're thrilled to hear that you had a positive experience with Jeremy. Providing thorough and professional service is always our top priority. We appreciate your feedback and hope to assist you again in the future.Review from Alanna C
5 stars06/07/2024
Great customer service and tyler was very knowledgeable and helpfulPrecision Garage Door of West Michigan Response
06/25/2024
Thank you for your kind words, ***** We're thrilled to hear about your positive experience with our team. If you ever have any questions or need assistance in the future, don't hesitate to reach out. We appreciate your feedback and look forward to serving you again soon!Review from MELISSA M
5 stars06/03/2024
James B arrived promptly on time. Very thorough and quick service. Pleased with our overall experience!Precision Garage Door of West Michigan Response
06/06/2024
Thank you very much for taking the time to share your positive experience with us! We are so happy to hear that ***** provided you with excellent and timely service. We appreciate your business!
Customer Review Rating
Average of 142 Customer Reviews
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