2 Customer Reviews
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Review from Katie H
1 star09/14/2023
I had brought my 2018 Honda Civic to them to get diagnosed. The date gnosis was at the transmission control unit needed to be replaced. My car only has 80,000 miles on it and still has the powertrain warranty. Dwain told me it was not covered under the powertrain warranty. He quoted me about 2,500 in repairs. I brought it to Crown Motors in Holland, where they said, in fact, it was covered under my powertrain warranty. They did the work at no cost to me. Even after Crown confirming it was a covered part, Dwain still insisted it was not covered. I am concerned that Serra Honda is not knowledgeable in their warranties or possibly just trying to get money out of people. I won’t trust them again with my car.Review from Madi D
1 star10/20/2022
LADIES: Do not spend any time shopping at this dealership, unless you enjoy misogynistic salespeople. I had the misfortunate experience of shopping with a salesman, ***, who exclusively spoke to my boyfriend, and not me, who was purchasing the vehicle. He never shook my hand, only my boyfriend's. What complete disrespect. I was promised the car would be detailed and the gas filled up. It was not. They never gave me the title or temporary plates, so I was illegally driving this vehicle and could not register it; I called every day for over a week before they finally mailed them to me. Lastly, they accidentally overcharged me, by running my card for more than owed. I still haven't been reimbursed for the charge, even though on my receipt they acknowledged their error. I've been contacting them to no avail for a month now. Do not shop at this predatory dealership. Serra Honda's customer service is a joke and they disrespect women.
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