ComplaintsforBH Renovations
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/13/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
We hired *** March 17th for bathroom remodel and to replace/fix a leaking sliding door. He was paid $4546. The bathroom was originally not completed properly, and the entire time we waited for the door to come in, he made numerous stops at my employer or phone calls stating hed be out to fix the bathroom, and would no-show every time. He eventually notified us the original door was in, the first week of May. He stated he would be out to begin working Friday the 6th, and repair the issues with the bathroom. I went and deposited the deposit as requested. Hours later he informed us that the door arrived broken and a new door was ordered. He stated the new door would take 2-3 weeks *** to arrive. We waited weeks for the replacement door to arrive, to no avail. During that time, he stopped into my workplace on many occasions, again stating hed be out to fix the bathroom, again, no-showing. June 13th we requested yet another update on ETA for the door. He asked to call and stated that the door would still be a couple more weeks but they had a 9 ft slider and he could cut a bigger hole in the house. We declined to settle with that, rightfully so as that is not what was agreed upon, and would wait a little longer on the door that was supposedly ordered. June 21st we requested the order information for Alside so we could try and figure out where this door was, he stated he would get us the information when he got back to his computer and that he would call them also. I called Alside myself to see what was going on with the door. They informed me there was no door order, and that there never was to begin with. Only a 9 foot slider set aside on June 13th, the day that we had requested an ETA on our door. When confronted about this, and us requesting a partial refund, he then claimed he ordered a door with a different manufacturer, and refused to settle on a partial refund, which was odd considering he was in agreeance to call Alside on June 21st.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.