![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforAmerican Precision Saws LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/11/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered a custom hoist and davit from American Precision Saws LLC in the spring of 2021, placed a $15k deposit to begin the order. Obtained 2 beams with hydraulic rams and an electric hydraulic pump, through delivery by a mutual associate (A2Z Construction) who was contracted to install the lift. A2Z Construction walked off the worksite at *********************, which has resulted in the inability to continue with the purchase of the hoist with American Precision Saws due to their close relationship. A2Z Construction appears to be interfering with the contract that I have with American Precision Saws, which is causing them to not want to finish the completion of the following; **** (Owner) to come to worksite to assist with Beams being driven into accurate placing, **** obtaining a measurement to complete the build for the cradle for the hoist and then return after remaining components were installed to varying accuracy of install, and to get the hoist up and running. This was a customer hoist and we need ********************** to be actively involved with the install based on ****** design. We have been trying to work with American Saws (Specifically talking only on rare with ****, ****** assistant) who cannot provide specifics and we have not be able to move forward. We are asking that they complete the hoist and davit and provide the onsite assistance for install but cannot get them to agree and work with us on setting this up. They have continued to avoid our requests with telling us they have phone issues, scheduling issues, labor issues, material issues, to which we have tried to accommodate but has only led us to no resolve. They are now avoiding us further by stating our requests for a final product are threats and will not communicate with us but through **** Mail. We want our finished and full product or a full refund (parts will be returned). Alternate Email on Invoice generator provided by company ******************* (*****************, Assistant)
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.