Business ProfileforHastings Insurance Company

Absolute GARBAGE company!! DO NOT TRUST THEM. I initiated a policy with Hastings Mutual through an insurance broker, and initially, everything seemed smooth. However, when I had to change banks due to a new job (I work in the financial world and can't have bank accounts with competitors), things took a turn for the worse. During this transition, I forgot to update my auto withdrawals. One would expect that if a bill isn't paid, the company would communicate this promptly. However, Hastings Mutual seems to reside in the Stone Age, relying on mail as their primary form of communication, which is arguably the most unreliable. To make matters worse, they inundate you with so much garbage mail that it's impossible to discern what's important When I finally noticed that payments weren't being made (three months later), I reached out to my broker to ensure my policy wouldn't be canceled and promptly made the payment. But the ordeal didn't end there. When I provided my banking information to my broker for auto withdrawal, I was shocked to find out that the amount I was charged was significantly higher than what I was quoted. After investigating, I discovered that my policy had been increased 3x because Hastings Mutual required a specific document showing that my health insurance would be primary in an auto accident. Why they didn't communicate this earlier when my policy increased so dramatically is beyond me Despite having the same health insurance policy for years, Hastings Mutual refused to backdate the increase, leaving me no choice but to accept the premium. Fast forward a month, and I received a letter from Hastings informing me that they were canceling my policy due to a failed auto withdrawal. After all the back and forth I was happy to switch insurance companies.But the nightmare didn't end there. Three months later, I received a collection notice stating that I hadn't paid for four months