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ComplaintsforTeam Wireless
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Complaint Details
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Initial Complaint
02/23/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On Feb 13 I purchased a new phone at this location, with a trade-in deal.the original phone price was $910.00 and I was given a $700 for the trade in value.The balance of $210 was to be added to my monthly ******* charges, and divided into smaller monthly payments til paid off. What was curious was they said I would only have to pay the entire sales tax at that time.Fine. I expected that to be under $13.00 -- instead, they charged tax on the original non-trade in cost of the phone -- $54.60. They said I was being taxed on the value, not on what I was actually paying.Once the trade-in has been approved on inspection of my old phone, I will be credited the $700 - but have still made the one-time tax payment for the entire purchase.This seemed like nothing I'd ever heard of before and thought maybe someone should look into it.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.