Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/13/2025 I purchased a Flight Mobility Scooter. My purchase was thru Discover Your Mobility in the amount of $1,921.00. However when they called to confirm the order, I was now dealing with a different company *************** The scooter came, and the control for the scooter was broken, and their claim of folding the scooter was an easy task was a lie. This was an imposable task for my husband who is 87 years old and short of breath. Since the Scooter was delivered broken I called Discover Your Mobility, they said to call *************** I called and spoke to **** the Manager. As soon as I told him that I wanted to return the broken scooter, he went crazy, he started screaming at me and cursing at me. He even accused me of being a "Liar", I took enough abuse, so I hung up. This was no way to treat a customer! When I decided to purchase the scooter from Flight Mobility I saw they had an A+ rating from BBB so I thought I was dealing with a good company. I just want to return the scooter without the charges for restocking and shipping which they say totals about $1,000, I guess I have learned my ****** you can't trust a company even if they have an A+ rating on BBB.

  Business Response

  Date: 01/23/2025

  The scooter was purchased through one of our dealers, Quick -n-Mobile. ****, the owner of **************, asked that we contact the customer in regards to her unit being damaged. Our manager contacted the customer, and agreed to replace the front tiller( which is just taking off the front section and replacing it with the new one being shipped out with expedited shipping for her. Discover Your Mobility is the **** Distributor for this product.  Again, she purchased her unit through ***************

• Initial Complaint

  Date:07/31/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an electric wheelchair from this company around July 2023, Iv had so many issues and within the first year they did replace a motor and a piece of frame that broke. They replaced the motor a few months ago and the new one is already out. Iv also had to replace the other motor out of pocket since that just went out like last month. So Im $800 deep in motors and they continue to go out back to back. The frame also broke, again and they wanted to charge me $600 for a piece of metal. If someone has this many issues with a wheelchair, the company should be helping them replace especially when its only a month or two past the warranty time and everything is going out again. This is taking advantage of disabled people. A piece of metal cannot cost near that amount to replace. The rudeness tops it all. I really feel for older people who have to deal with this company.

  Business Response

  Date: 08/01/2024

  We never want our customer's to feel the way you do *********. Not only do we sell the products, but we use them to. I will cover the cost of the frame for you. It will be a one time courtesy. Please contact our office so that we can go over the details of the replacement frame. We will also discuss the motor issues. My name is ****. Please contact the toll free number at ************. Thank you for your time . 

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am 65, disabled. I purchased this mobility cart in November of last year. From day 1, the battery indicator lights do not work properly. There are7 LED lights to show how much battery usage is still left. From the very first full charging of the battery, there are three lights that are green. There are four lights that are orange. These indicator lights never change no matter how long I use my mobility cart. I never know how much power I have left. I could easily get stranded.I contacted the company 3 times. I asked the company for a replacement printed circuit board for the LED power lights. No reply from them at all. Unacceptable.I depend on this mobility cart for grocery shopping, banking and more. The company, Discover Your Mobility, is negligent and uncaring about the importance of this issue. They should be held accountable for their defective circuit board not functioning properly. Please help me obtain resolution to this matter. Thank you.

  Business Response

  Date: 07/22/2024

  There is no replacement pcb board for the joystick.  Has the customer contracted a technician to evaluate his unit? Have the batteries ever ran out of energy ? How often are the batteries charged? There could be several different scenarios that might or could be the reason. A technician would need to speak to the customer to try to help him resolve the issue. Unfortunately, it cannot be done via email through BBB. If the customer would contact our office, we would be able to try to determine what the real underlying issue could be with his unit. 

  Customer Answer

  Date: 07/28/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]I cannot afford a technician to evaluate my electrical components. I contacted the seller 3 times...never received any reply! Unacceptable. I am 65, disabled. I depend on my electric mobility cart for shopping and banking. From day 1. the battery indicator shows 3 green, 4 orange LED lights no matter how long I charge the unit. I always charge the unit until the 120volt charger pack turns from a red light indicator to a green light. I never know how much power is in the battery because the green and orange battery lights never change...always 3 green and 4 orange. Very concerning for a disabled senior citizen. Thanks for your attention.
  
  Regards,
  
  ***********************

  Customer Answer

  Date: 07/30/2024

  From: *********************** <*******************>
  Sent: Monday, July 29, 2024 3:34 PM
  To: *********************** <**************************************************>
  Subject: denial for replacement parts on electric mobility cart

   

  Hi ****,

   

  The BBB has denied my claim. No big surprise, I guess. I anticipated the BBB would show no sympathy for a 65 year old disabled man versus the blatant neglect and lack of remorse from a fellow entity within the state of ********. It is so very wrong as to the judgement the BBB has elected to employ in my case.

   

  Discover Your Mobility has been in denial since day 1 of charging my unit. Their 7 LED indicator lights have not worked properly. I never know how much power I have in the battery. Oh well...too bad, too sad for a wrongful verdict. Such is life...

   

  I truly hope karma finds them and returns the drama I am incurring...??

   

  Thanks for your efforts. Take care... ****************

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an ******** electric wheelchair that supposed to include a cup holder and an arm bag.they were missing from the shipment. I called about the missing accessories and was told they are on back order. a few weeks later I called again and was treated very rudely and was told "what did I want them to do!!" because of COVID the accessories we stuck out on the ocean in ships and they can't do anything about it, they said when they get the accessories they would ship them to me. I have been very patient and reluctant to call and complain because of the way I was treated on the phone. I waited until after covid until now. I called to ask about my accessories and was told I waited to long and even though they have the accessories they won't send them to me. She was very rude to me. First I'm told its on back order, then I'm told to wait do to covid, then I'm told I waited to long. there is no logical reason that they shouldn't send me my accessories. they said I had to wait do to covid and supply issues that's why I've been waiting more than the 12 months you asked about. Why can't they show a little good customer service and send me what I was promised, It's their fault that they failed to supply what they promised!!! it's not my fault, but their blaming me!! I met my obligation by paying them in full.

• Initial Complaint

  Date:10/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an E-wheels M34- wheel scooter on 9-16-2023. I received it on 9-21-2023. I had to assemble the scooter. When I took it for a test ride, the overload protector shut it off after about 100 yards. I reset the battery and it shut itself off after the 100 yards again. I called their number **************) and they referred me to E-wheels repair at ************. IF you call that number, you get an answering machine that gives you 4 extensions....you can call any one of them at any time of the day and you get a recording" sorry, to miss your call but leave your number and we will call you back shortly"!!! I know because, I have called them about 10 times !!!!!!!!! they usually return your call back the next day or the second day !!!!!!! Any way, when they did return my call, the lady said it was a defective battery and they would ship me out one immediately. I had to call ( and wait on their return call) to tell them I never received the battery. On Oct first, I received the battery but it was the wrong sized. I called them back twice and they told me to disassemble the carrying case and the battery will fit. I did that and YEP it does not fit!!!! I have called and left messages three times with no return call YET. I even sent them pictures of the original battery and the new one showing the size differential. I am 80 years old and need a scooter to get me around and I have gone without for over thirty days.

  Customer Answer

  Date: 01/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *********************************

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a buzz around gb148d the delivery date was January 11th 2023. I have been having issues with the battery life indicating lights shutting off after 1 hour telling me battery needs to be charged. I have been dealing with discover your Mobility for 2 weeks and I keep getting transferred to Golden Technologies and *************. Discover your Mobility sent me two batteries after I explained the problem to them and I have no idea how to install these batteries they cannot find a tech to come and install the batteries so I had my automobile mechanic install the batteries which I had to pay for. After new batteries were installed I tried my mobility scooter and still having same issue battery indicating lights shutting off telling me battery needs to be charged after 1 hour. I am not getting any help from discover your Mobility, they cannot find a tech in my area. Had I known this I would never have purchased anything from discover your Mobility. I would love to return the scooter and get my money back. The work order number for my scooter is ******. My contact number is ************. I have been dealing with a merry at Discover your Mobility at extension 301 she is trying but nothing is happening, no call backs no calls from any techs nothing at all is happening. I was looking forward to purchasing this scooter so I can get out of the house now instead I'm left with a scooter that is inoperable and I'm trying to deal with how to fix it and who can fix it. It is a brand new scooter and I would like a refund. They were very friendly and easy to reach when I purchased the scooter now that I'm having problems they're not so easy to reach. When I purchased the scooter they should have told me that in my area they have no companies that can service the scooter. I will try and seek legal advice I want my money back and return the scooter.

• Initial Complaint

  Date:11/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a Tech 4 electric wheelchair. They mention it can accommodate two batteries. It comes with one. I want to buy a second battery. After 3 e-mails to ask about ordering I've received NO REPSONCE. I've searched around the internet to no success. I want to have the 2nd battery as a backup. For me it's safety issue. Matbe you all can help me in ordering this second battery. Thank you.

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchased an EW-10 scooter from Discover My Mobility on April 11, 2022 for my 77th birthday. The scooter arrived on April 21st. We attempted to start the scooter with no results. i called the number for tech support on the same evening. i send an email the following day stating the scooter would not start. i spoke with ***********************, an customer support agent, with E-Wheels. Emails were sent back and forth for three months with promises of getting the scooter in working order. i saved all of the communications during the three months of empty promises only to be told to contact the company from where the purchase was made. After several more phone calls and emails, i was put in touch with the *** of Discover My Mobility, *************************, ************.************* promised he would take care of the issues with my scooter. communication between the company and myself went on until 9/20.Parts were finally sent and received after three attempts but the package didn't include one of the major parts needed. This was learned when a technician came to my home to make the repairs to get the scooter running.While he was here (******* ************) he discovered the scooter had **** miles registered on the odometer. i didn't look at the odometer when the scooter arrived because i believed i was buying a new scooter in workable condition.I paid full price for the scooter believing it was new per the website, etc. i also mentioned to the *** that i would like either a working replacement or a refund without me having to pay for return shipping. i don't feel i should have to pay to have it returned since i bought it in good faith believing it would be new, guaranteed to work and home repairs, etc. None of this has proven to be true.i paid using a credit card. This has been a nightmare.Please help.

• Initial Complaint

  Date:07/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi. I bought a mobility scooter from www.discovermymobility.com and it is very difficult to turn. I want to return it but was told I have to pay for shipping and 20% restocking fee. I feel I shouldn’t have to apy those fees because the site should have noted it was difficult as people have different levels of disability. That’s my issue. You sent a payment of $1,699.00 USD to Discover Your Mobility (*****************) It may take a few moments for this transaction to appear in your account. Transaction ID *****************  Transaction date Jul 5, 2022 20:02:16 EDT Merchant Discover Your Mobility ***************** ************ Invoice ID ****** Description Unit price Qty Amount The Easy Travel Foldable Scooter $1,699.00 USD 1 $1,699.00 USD