ComplaintsforAsphalt Concrete Services
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Complaint Details
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Initial Complaint
05/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Had them remove wood deck and put concrete 10 by 20 porch with 30 sidewalk. The porch puddles and water runs to house .edges are crooked towards sidewalk . Owner of company says its fine wont come look at it . I sent pictures of issues he said I want my money now .I had a reputable company say we can remove and replace for 4500$ but they should come and try to fix first.Acs said it wasnt in the contract to make water flow away from house?and wanted money nowBusiness response
06/20/2024
We were hired to install a new concrete patio for ***** and ****. We did everything in our contract and the job came out great. He sent a video of it in the pouring rain on the patio and said there is a puddle. There is not a puddle. It needs time to drain like any other surface and with that the water needs to go somewhere so it rolls off the edge of the slab. Everything is correct and to spec. The patio is right next to the house making the drainage area close to the house as well, nothing different than when there was a deck there. We are a licensed contractor 252300022. Thank you. *********************.Customer response
06/24/2024
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Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
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Regards,
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.