ComplaintsforDiemer Accounting & Tax Service, Inc.
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Complaint Details
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Initial Complaint
07/14/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I would like a response from them to tell me why I haven't received my refund. I signed the paperwork on February 8 2023. I didn't receive any calls stating there was an issueBusiness response
07/15/2023
Client apparently has not received their refund from The *****************. We have no control over this. Once we submit the return electronically it is up to the government to process the return. They can go to The ***************** website to check on the status of their return. We can not legally contact the government on their behalf to check on the status of their refund. The ***************** is still processing many many refunds from the ********* season. We suggest they check the ***************** website and if it still says pending, to call them to get an update.Initial Complaint
10/05/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Turned our taxes in in February 2021, it is now October and they have yet to file them. They continue sending emails with "more stuff they need" when really they should have asked for this stuff MONTHS ago. They have filed extension upon extension for unnecessary reasons.Business response
10/19/2021
Business Response /* (1000, 8, 2021/10/19) */ Client has received their income taxes and they have been efiled. We explained to client that we need to clean up/fix the accounting for both of her husbands companies accounting before we can complete their taxes. We receive the Quickbooks file 1 time per year and they are a mess! The bank accounts are not reconciled, loans are not reconciled, PPP loan was not even recorded on accounting, some information is showing as paid on both companies....Changes were made to 2019 AFTER 2019 taxes were completed so opening balances did not reconcile. It takes many, many hours to clean this up. It is not her husbands priority to turn in accurate accounting as he is looking to exit the business and is in training to be a police officer. She has been very rude when contacting our office. Consumer Response /* (2000, 10, 2021/10/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate that our taxes were completed but I still do not appreciate how the situation was handled. Obviously you can see how difficult it is to contact this company and get them to respond/finish the task. I was polite the first 3 times I called and then got very irritated with the fact they said "they're being looked at this week" each time and then they never got them done. Again, if they needed more information it shouldn't have taken them 5 months to ask for it. Thank you.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.