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ComplaintsforGoodies Factory
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/03/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
A friend's daughter was doing a fund-raiser for school (in **). To support, my wife and I (in **) placed on online order. Using the company's (The Goodies Factory) website, we placed an order. Through the process, I was never prompted for a mailing address; unbeknownst to me, the mailing defaulted to the school's address (again, in TN). It took over 5 weeks for the order (supposed to be 2 weeks) and because it went to the school, I never got the product I paid for. As a result, my wife and I have mentally written this off because it was more about supporting a friend. I reached out to The Goodies Factory and they said I ordered the product to be delivered to the school and made no effort to resolve the issue.Business response
11/03/2022
We had a communication issue with this school and the Distributor working with this organization. When we realized what happened we reached out to all the customers that were too far away to get their orders from the school. We needed to get the correct address to ship the items directly to their home address. Unfortunately it looks like ************** was somehow missed in our attempt to resolve this issue. Now that I have the correct address from him, I will be happy to send the items to his home. As an apology, I will include an extra popcorn item. Let me know if this is an acceptable resolution? Thank you.Customer response
11/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.