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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On October 13, 2021, I purchased certified 2018 Mazda CX-9 from Crown Motors. A few important features (remote start, iphone connectivity software, etc) were included on the vehicle's listing on the dealer's website. These features were essential to my decision making while car shopping. Only after purchase I was informed that the vehicle did not actually have several of the functions from the listing, and that I would have to pay $1,000+ for installation. Had I known this ahead of time, or if the listing was accurate, I would not have purchased the vehicle. Additionally, on the date of purchase there was a sensor malfunction on the vehicle, which was to be repaired, then the car delivered to my home. Upon delivery two days later the malfunction was still present. I took the car back to the dealership for repair, which took another week. When I picked up the car, over 300 miles had been added to the odometer. Due to the incorrect listing and mishandling of my purchase, I would like the dealership to cancel the entire transaction; take back the car and refund me 100% of my $14,177 down payment.Business response
10/25/2021
Business Response /* (1000, 5, 2021/10/25) */ Hello *****, I'm sorry for the hassle this has caused you. Jon and I spoke about this first thing this morning and he is going to reach back out to you to discus some new options. Thank you for contacting us, we do hope to resolve the matter and have you satisfied.
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Contact Information
Business hours
Today,9:00 AM - 3:00 PM
MMonday | 9:00 AM - 8:00 PM |
---|---|
TTuesday | 9:00 AM - 5:30 PM |
WWednesday | 9:00 AM - 5:30 PM |
ThThursday | 9:00 AM - 8:00 PM |
FFriday | 9:00 AM - 5:30 PM |
SaSaturday | 9:00 AM - 3:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.