ComplaintsforCapitol Roofing Authority
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Complaint Details
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Initial Complaint
02/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
For exact dates for each matter on this complaint, please refer to each item on attached forms for ease of understanding and accuracy. Following a major storm in 2022, Capitol Roofing Authority (CRA) presented at my residence, advising he (*************************) was there to offer services for repair to my home and department garage siding and roofing. This would include siding, roofing and related items in order to repair the damage. ***************** quoted me a price while at my house on same day and said he would be back once he received payment for said work and supplies. Wenn further offered me $250 dollars fr placement at my house for advertising purposes. A sign was paced in my yard shortly thereafter and did not provide a date for begin or end date by either ******* or Wenn.On 07/28/2022, ******* returned to my house and a check was written per agreement.On 08/01/2022, I discovered that the check issued for the benefit of services was cashed, with no service provided to me nor date to begin or complete the work.Multiple phone calls and text to CRA and/or contact persons including Wenn failed to produce any intent of ever beginning the work. (It is noteworthy that a person was at my house to put on a tarp at my house, that came after multiple contacts with Wenn give me a date to get the work started as my roof was damaged and had been raining a couple days). After several calls and/or texts, ***'s only responded included the workers would be there "next week" or "we're heading over there this afternoon" or "in a couple days".In the meantime, damage to my house continued to deteriorate and another company hired in order to address the damage timely and appropriate.As I see it, CRA took advantage of an opportunity for financial gain. I can only suspect it's because I'm elderly. From the beginning, stressful and fearful days turned into nights, days into weeks, weeks into months.I'm reaching out to BBB for assistance. *****************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.