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Complaintsfor4 Seasons Storage
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Complaint Details
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Initial Complaint
11/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
10/13/23, talked to them on the phone for a storage unit needed for two weeks, the person on the phone set the charges to only charge for October not November as it would not be needed in November. They charged me for November on 11/1/2023 and said they require two week notice to cancel the unit. I told them I instructed the person on the phone that it was only needed for two weeks and I did not need it for November. The unit was vacated on 10/29/23 . They refused to remove the charges. They also have a recording of the call that they listened to and still refused to refund. Misleading customers to over charge them.Business response
11/07/2023
Good Morning
I apologize for the confusion on your move out and refund for Nov.
Our call center misunderstood our facility policy. We have refunded the $149.00 to your credit card.
You should see it applied in 3-5 business days.
If you have a questions please call be directly at ************.
Thanks
****Customer response
11/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Appreciate the quick response and resolution. Turned a negative experience into a positive one. Thank you
Sincerely,
*******************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.