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ComplaintsforBoost Mobile
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/19/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
They have for the last 4 months been over drawing my account and shutting off my phones with no reason to...in June 3 payments were taken from my account alone . I have been trying to get them to fix the problem and they keep messing my account up worse.Initial Complaint
03/27/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
TO THE ********************* I lost a re-boost card but I had a receipt plus ******* had video footage approximately where I lost it. I went back to ******* to get another one but they said I have to resolve that matter with Boost. So I am sending BBB in **********, ** a copy of all of the chat conversations, copy of receipt along with my letter that I sent to the Boost CEO and you will see that it came back "Return to Sender". In short Boost reps said that I can't get a refund or even a credit for the next payment because the Re-Boost Card is considered a gift card lost--even though I had a receipt. I later discovered that the CEO's address was incorrect. The neurologist has given me medicine for my memory. Yet, I am about to have a 4th brain surgery very soon. So I surely didn't need this added stress. I was still hoping that I can find, or the $100 card show up somewhere but to no avail the $100 re-Boost card is still missing. One hundred dollars is not an easy financial pill to swallow as a senior citizen. The documents your request to upload cant be done because my printer feeder isnt working and the documents are to much to upload. Therefore, ***/***** expect the correspondence plus enclosures to be mailed to BBB immediately. I hope to get a fair resolution or credit to my account very soon. By the way, Some of the Boost Reps are not very apatheticInitial Complaint
12/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a phone a year ago, a moto g stylus 5g 2021. I moved and no service and couldnt use my phone at my current address. I needed to find a carrier in my area so the phone would work. I contacted Boost Mobile 3 times and the phone is still unlocked and confirmed it with ********* The 4 time I went to the retail Boost Mobile and was told they could not unlock the phone. I wanted to get this resolved before the bill cycle started again on December the 13. Im getting no where with Boost. This needs to be unlocked as soon as possible.Business response
12/23/2022
Woody
i dont own Boostmobile.
if customers are complaining about the network and has issues.
they are welcome to call customer service by dialing 611 and this is a prepaid business and anyone can get this service. However, if customers are not happy. They are more than welcome to switch carriers.
thank youInitial Complaint
07/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
i bought a new phone and boost ***** is my provider when i signed up for there services i was told that i could at any time have my non used phone unlocked now i was told to pay ****** or wait until dec; i have other use for my phone and they refused to opt out on my phone and will not unlock it i bought a A02s; and i have now a Ao3s and still have there service; i want my A02s unlocked!
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.