ComplaintsforAnytime Fitness

• Initial Complaint

  02/21/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  $158 every two weeks. The contract said I have 3 days to cancel membership and be refunded. I called, emailed, texted, messaged the next day, the day after. Three different emails, three different phone numbers. I stopped in to their office to cancel and was told she couldnt help because she was busy. All I needed was the form to cancel. Finally someone emailed me and didnt address me cancelling at all. I just want to cancel membership and be refunded. Very shady way to deal with customers

• Initial Complaint

  02/20/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  In February, 2021 I tried to cancel my gym membership. Multiple times I have gone into the gym to try to cancel they say the person in charge if that is not in. I have emailed my request and never get a response. They to withdraw $48.00 a month for a membership I have not used February 2021. I would just like to get this cancelled and the withdrawals stop. They just withdrew $24.00 on February 14 and will do it again on the 28.

• Initial Complaint

  08/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This Complaint is more with the corporate side of Anytime Fitness (also known as ************* because snake like companies hide under different names) as much as it is with the gym in Iron Mountain. I have been made aware that this gym is under new management since the original problem arose and I am told it is because of instances such as mine. In January of 2021 I signed up to join a local gym. I was interested in a 6 month membership at that time as in the summer months i wouldn't utilize to membership. I explained this to the gym representative that signed me up. With the excitement of my new membership and wanting to get working out I signed on the dotted line without reading the fine print. This is my negligence and I accept that. I called in July of 2021 when I was surprised to see money still being deducted from account. I was informed that I was stuck in a longer contract and if I cancelled it early I was subject to a hefty fee. At this time I requested my account to not auto renew. Well here we are a year later and this gym is still deducting $80 a month in 2 separate transactions of $40. Double what I signed up for in January of 2021. I have contacted the gym and they tell me there is nothing they can do. ****** Services has your typical corporate America customer service with a bunch of people who struggle to speak English. I last stepped foot in that gym Im assuming sometime around late April or early may of 2021. So Ive been paying this every month for over a year without using their services or wanting to. When I called the gym the new lady working there told me that this kind of stuff was going on and that this is why they are under new management. ************* tells me im screwed because there is no record of my phone calls asking to not renew my membership. What kind of legal action do I need to take to help me out with this?

• Initial Complaint

  04/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I got a membership because they were promoting memberships for $1.00 a month After I signed up my daughter and I for membership they told me it was going to be almost $150 a month PER membership, which is outrageous!! I asked to cancel both our memberships. They pushed me into freezing our memberships until May. They then charged my debit card even though I was told they wouldn't which I had to get refunded. Now they charged my debit card for a second time FOR NO REASON and I want mine and my daughter, Cali ********* memberships cancelled but nobody will call me back for me to do this. I've been calling for 4 days now. I want both our memberships cancelled and all the money I was charged given back!

  Business response

  03/13/2022

  In order to address the complaint we will need to know which club was visited to purchase the membership. 

  Customer response

  03/14/2022

  Complaint: ********
  
  
  I am rejecting this response because:I was a member of the *************, ********. I have called the woman running the Iron Mountain Anytime Fitness SIX times asking to cancel my membership and she won't return any of my calls. Real good customer service at your businesses. You guys should be very proud!
  
  
  Regards,
  
  
  *************************
  

  Business response

  04/04/2022

  The location provided by the claimant is not owned by Bandon Fitness (*****), Inc.

   

  Thanks,

   

  ***********************

  HR Manager/Operations

  Bandon Fitness (*****), Inc.

  dba Anytime Fitness

  3508 *************, Ste 355

  ******, **  78731

  Customer response

  04/04/2022

  Complaint: ********
  
  
  I am rejecting this response because: all anytime fitness' are connected. He could cancel my membership if he wanted too! He would rather do nothing to help me
  
  
  Regards,
  
  
  *************************
  

• Initial Complaint

  12/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  For 3 months I have been actively trying to cancel my member at the iron mountain mi banch ship yet I am still being charged. I have talked to multiple people and also went in to the office twice. no one was there even though the posted hours stated they should be open. I got a call from them one time and the woman apologized for not being there and refered me to another phone number. I have played phone tag multiple times. I want a refund at this point. This is insane. I started out very reasonable. I wouldn't recommend this place to anyone.

• Initial Complaint

  12/05/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In the winter of 2020 I decided it was time to get back in shape and to do that I wanted to find a gym a bit away from home for the reason of not knowing anybody there. At the time of signing up I was under the impression I was signing a 6 month contract that would be expiring in august of 2020. I am a small business owner who's work load slows down in the winter allowing for time to get to the gym, however I do not have time from late April on as I get busy. All of this I explained to the representative who signed me up. I was ok with be possibly having to pay for some months that I wouldn't be utilizing my membership. The only thing I didn't do was read the fine sneaky print apparently. All of this was verbal with the representative.Then August came and I hadn't been to the gym in months. My Account was automatically renewed to another year and also doubled in price. They are now taking $40 every 2 weeks for a membership I dont want and didn't even know I was getting into. At $80 a month I can have my own pretty decent gym at home in a couple years lol. I still haven't used their services in probably 7-8 months.I understand that in a state under liberal control during a pandemic probably had its effect on businesses like gyms, however making up for those losses by predatory contract schemes against it customers is absurd. I wish to have my membership completely cancelled and be back paid to the month I was assuming my contract was up.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩