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Average of 189 Customer Reviews
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Review fromHunter V
Date: 06/16/2025
1 starHunter V
Date: 06/16/2025
Consumers BEWARE!!! I wish I could leave a review for less than 1 star. This company will go out of their way to try and not pay for necessary repairs. Bought a house 8 months ago, got the APHW warranty, now my AC system is completely shot, looking at a $12,000+ bill, and APHW has offered to cover close to $1,700... The main failure part is one of the parts covered in their warranty, but due to that part failure, the system became saturated and is now blowing mold through our entire house... So they will cover the part replacement, but not cover the damage done by the failed part? Supposedly it is up to APHW discretion as to how much they offer depending on the life of the system? That makes total sense. Spoken with representative and supervisor, and both were little to no help. When asked what the purpose of purchasing their warranty if they are not going to cover the cost is, neither of them could give an answer, but instead directed me to read the special conditions of the contract. What a joke.
America's Preferred Home Warranty, Inc.
Date: 06/18/2025
Hello *****, Thank you for taking the time to leave a comment. The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item. Approval amounts for Covered Items more than one (1) year beyond the manufacturer’s life expectancy, or the industry standard life expectancy are subject to limits as stated in the Limitations of Coverage section of the warranty contract. We are 100% transparent about our coverage, and we encourage you to learn more about what is and is not covered here (https://bit.ly/3IEfjbl), and get a clear look at any limitations here (https://www.aphw.com/terms-conditions). Should you have any questions, our Customer Service Team is available 24/7/365 at 800.648.5006. Respectfully, Customer Care TeamReview fromAlysse R
Date: 06/11/2025
1 starAlysse R
Date: 06/11/2025
Sharing this to hopefully deter people from falling for the same scam we did. The warranty covers nothing. They will make you jump through hoop after hoop and will still deny the claim for what little the warranty does cover. I highly recommend the BBB investigate this company as it appears to be a scam. I would never do business with this company again.America's Preferred Home Warranty, Inc.
Date: 06/12/2025
Hello ******, We have been trying to reach you. We would like to talk to you about opening a claim for your refrigerator issue. Please give us a call at ************ and reference your account number or your property address. ************************** TeamReview fromCrystal G
Date: 06/11/2025
5 starsI have had a home warranty through APHW for a few years now, and I am quite satisfied with the company as well as the claims process. I recently worked with ******. for a bathroom plumbing issue, and she worked diligently to assist me, she asked the technician thorough inquiries, and was clear in providing me with the information regarding coverage for my claim. Regarding the company, the claims and reimbursement processes are simple and timely, I am able to receive funds directly into my bank account, and it is easy to review claims updates on the company website. I have recommended APHW to multiple people, and will continue to do so as long as they continue to be a great home warranty company.Review fromAlexander H
Date: 06/09/2025
1 starAlexander H
Date: 06/09/2025
I wish there was an option to rate this company with 0 stars. We have had truly the worst of experiences with them over and over again. We bought a newer home, thinking we wouldnt really need any coverage. Unfortunately, life happened and we had to file 2 claims one on a dead built in microwave, and one on a condenser for our air conditioner. For the microwave, their claim process was impossible. We had a built in microwave which the company insisted needed to be repaired vs. replaced. The appliance companies literally laughed at us when we called, stating it would cost us 4x the cost of replacement for their time to pull apart a microwave, diagnose, and repair it. We called over 10 places and got no help, so there was no payment on the claim due to the loophole in their terms. Next up is the air conditioner. Now, its really saying something when an appliance repair company is not even willing to talk to the warranty company. We called the 3 reputable places in our area and all have the same policy, quoting that **** has a system in place where they ask so many questions and nit-pick every single detail until you basically give up. Because they arent willing to verbally talk to APHW, the claim is sitting until I can find another option. They have provided WRITTEN and documented diagnostics and remediation quotes, which APHW will not accept. This is all a disaster, complicated by the fact that I didnt realize when signing up for the warranty that there was a QR code you had to scan to see the coverage limits. Not listing them on the contract feels beyond deceptive and this whole process feels like a bait and switch scheme. My analysis: save your money, save the stress, and just deal with life as it happens, because this company has done zero to help and just created hours of phone calls, failed escalations, and significant amounts of stress. STAY AWAY FROM ****!America's Preferred Home Warranty, Inc.
Date: 06/11/2025
Hello ******, Thank you for speaking with us today. The contract provides assistance in the event of the breakdown of specific items due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of repair or replacement of a covered item. I am glad that we had an opportunity to review your microwave and HVAC claims and make approvals on both. As we discussed, any approval that is made can be used for the repair or the replacement of the covered part or system. That is your option. Respectfully, Customer Care TeamReview fromDavid M
Date: 03/31/2025
1 starDavid M
Date: 03/31/2025
No stars. I think this is a scam. The selling realtor added this as an incentive but when the dishwasher leaked causing $15,000 in damages, a leak detection professional identified the dishwasher as having a leaking pump. He provided a written report with pictures and even spoke to **** on the phone in my behalf. But because he could not state WHY the 9 year old dishwasher failed, they denied the claim. Homeowners insurance covered water damage and it only seems reasonable the home warranty should therefore cover the dishwasher. After reading all their fine print, Id be surprised if they ever pay a claim.America's Preferred Home Warranty, Inc.
Date: 04/01/2025
Hello *****, We’ve reviewed your dishwasher claim and are happy to confirm that we can assist with the replacement. I spoke with your wife, ****, this afternoon and went over the approval details with her. *** has confirmed that the new dishwasher has been installed and working well. We’ve also verified the correct address for your reimbursement check. The claim is being processed, and your check will be mailed out in the next day or two. Best regards, Customer Care TeamReview fromIleanna P
Date: 03/26/2025
5 starsIleanna P
Date: 03/26/2025
I've used APHW twice now for electrical and plumbing repairs totaling approximately $800. Their claims process is straightforward and timely, both of which have been accepted on the spot. ******** assisted me today and she was polite, professional and thorough in investigating my claim. As a new homeowner as of last year, I wasn't sure what repairs would come up after my house sat vacant for 3+ years, and my warranty has already paid for itself after only 10 months, and only two claims. I will absolutely be renewing in May as I anticipate more repairs will need to be done in the near future, and the peace of mind is invaluable, especially for pricey systems like HVAC, water heaters, roof, appliances, etc. I can't recommend this company enough!America's Preferred Home Warranty, Inc.
Date: 03/27/2025
Hello *****, Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Courtney was able to assist you efficiently, and that your APHW warranty is already providing great value. It's great to know we could provide you peace of mind throughout the claims process. We truly appreciate your continued trust and are looking forward to serving you in the future. If you have any questions, or need to open a new claim, feel free to contact us at 800-648-5006. Our award-winning Customer Service Team is always available and ready to assist you. Respectfully, Customer Care TeamReview fromJames Y
Date: 03/19/2025
1 starJames Y
Date: 03/19/2025
This company is a waste of your money. Cost $3300 for a plumbing repair that they originally told me they may cover up to $500(which is already insulting), but then come back once the work was done to tell me that they won't cover it. A leaky pipe in a 120 year old house wasn't covered because we just moved in and it leaked within the first 30 days. Wasn't leaking during showing, any walkthroughs or even at closing. Went on our honeymoon and came back to a leaking pipe. This leaves me with no hope of them ever helping when we need them. Will be canceling this unless they can make this right in some way.America's Preferred Home Warranty, Inc.
Date: 03/20/2025
Hello *****, Thank you for taking the time to leave a review. Our contract covers specific items in the event of breakdowns due to normal wear and tear, but please note it doesnt cover everything, and it may not cover the full cost of repair or replacement. Regarding your concealed plumbing claim, we reviewed the situation, and your contractor noted that the water line was corroded and had multiple pinholes in the copper pipe. According to our terms, we cannot assist with items that fail due to corrosion within the first 30 days of the warrantys activation. We believe in full transparency when it comes to our coverage. You can find more details on what is and isnt covered here (**********************) and review the full terms and conditions here (*************************************). If you have any further questions, our **************** Team is here to assist you anytime at ************. ************************** TeamReview fromDebbie B
Date: 03/10/2025
5 starsDebbie B
Date: 03/10/2025
As a REALTOR I have been working with the company for a few years now and they have come through for my clients when needed and have always been helpful. Today I had the pleasure of talking with **** *. He just reiterated why I keep using APHW. So helpful above and beyond.America's Preferred Home Warranty, Inc.
Date: 03/11/2025
Hello ******, Thank you so much for your kind words! We truly appreciate your continued trust in us over the years. Its great to hear that **** was able to provide exceptional service and remind you why you choose Americas Preferred Home Warranty for your clients. If you have any questions or need further assistance, were always here to go above and beyond for you! Looking forward to continuing our partnership. Best regards,Customer Care TeamReview fromJohn M
Date: 01/17/2025
1 starJohn M
Date: 01/17/2025
This company is a scam - they will not help you. We had a simple leak from the garbage disposal needing resealing and required a new flange. Our claim was denied. Their policy will replace an entire new garbage disposal but not the parts or any damages that are caused by normal wear and tear overtime. That doesn’t make sense. After speaking to Customer Service associate ***, she sent me a blank email after I asked her to send our policy, and Bridgette was unprofessional, disrespectful and her answer to every question I asked was “I don’t know that answer.” She said she doesn’t know what is covered and what isn’t. She also belittled my intelligence by assuming “I don’t read the fine print.” I am absolutely disgusted with this company and its employees. I would never recommend this company to anyone. I’m canceling this home warranty. I will be in communication with TV news to explain and expose this company for being a scam.America's Preferred Home Warranty, Inc.
Date: 01/22/2025
Hello ****, Thank you for taking the time to leave a review. We truly value your feedback. Our contract offers coverage for the repair or replacement of certain items due to normal wear and tear, but please note that it does not cover all items, and may not fully cover the cost of repairs in some cases. As per your technician, the sink ****** has failed and needs to be replaced. Unfortunately, this part is not listed as a covered item in our agreement, which means we are unable to assist with the repair costs for this particular issue. To ensure the quality of service, I have requested that your conversation with ********* be reviewed. We take your concerns seriously and will address them accordingly. If you require any further clarification or wish to open another claim, please dont hesitate to contact our **************** Team at ************. We are available 24/7/365 to assist you. *********************** TeamReview fromJake C
Date: 01/14/2025
1 starJake C
Date: 01/14/2025
This company is a fraud. I terminated my contract in July 2024 because of bad service. They auto renewed my contract in Sept 2024 and I am still being charged for it. I just saw on **** today that this company has over 300 One star reviews and I understand exactly why.America's Preferred Home Warranty, Inc.
Date: 01/15/2025
Hello ****,Thank you for getting in touch with us. We're glad we could speak with you yesterday and successfully cancel your warranty to resolve the issue.If you have any further questions or concerns, dont hesitate to reach out. Our award-winning **************** Team is always here to help!Best regards,Customer Care Team
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