ComplaintsforColonial Inn Hotel
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Complaint Details
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Initial Complaint
11/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We came home at **** pm and realized our heat was out we tryed for over 2 hours trying to get it back on nothing at this point it was 12 am at night we went all night with our heat off till I seen the manager from the front office at ****am n told her our heat was out she said the owner told her to shut it off because my daughter took my dog out n they told her she had to take him farther out back n I guess she walked away from them twice n because of that they shut the heat off to our hotel room we pay $900 a month for this crapped ran down room we have bed ************* n have been here 2 months ********** have only sprayed one time n that day they told us we had to leave in 5 mins for 4 hours to spray last min with 4 children living in this room and the owner of this place lives here too and they have my cell number and can reach me at anytime they call n questioned about a $100 aweek before that when she was asked the amount needed several ********** told us we were good n 3 days later told us she wanted another $100Business response
12/04/2023
HI my name is ******************* replying for complaint made by ********************************; that there is no bed bug in that room but we still spray the room for her second why she has to stay here in this case this is her second month and they have dog and we have rules for every customer how to take dog outside for bathroom but she doesn't want to follow that she using her daughter to do that and when we told her she ignore that pulse she owes us 100 dollar for rent and every time we ask for it she told that she will get to it we don't give that break other customer but we did with her because she don't have enough money to go some where and heat was off because of trip the beaker she don't have to go without heat all night if she stop office to let us know we would turn on but she didn't because she owes money so she don't want see us so i don't understand why she still here if she not happy she even ask us if we will work with her in rent if you have any question you can call me ************ plesae do not give this number to any one i am manager at colonial innCustomer response
12/16/2023
I didn't see the original message I had to reply too can someone resend it to me plz
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
6027 Ann Arbor Rd
Jackson, MI 49201-8884
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.