ComplaintsforCertainteed Corporation
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Complaint Details
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Initial Complaint
11/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have life-time warranty on the windows installed in my home in **** by Insulate Windows and Doors, aka ********* ***** I am trying to exercise that warranty. I notified them by phone in August 2022 of my window problems (discoloration and moisture between the dual panes and displacement of sliders that allow the window to open/close but now do not allow some of the windows to close). I was told that someone from DC glass would contact me for inspection. They never have and I cannot locate them anywhere near me. I have called ********* *** several times and I been able to speak only to a receptionist only two or three times but have gotten no satisfaction. I have left three phone messages with the warranty department manager and have emailed him twice. I have heard nothing back from him. During my last conversation with the receptionist today (November 16, 2022) I was told they are trying to locate a third party in my area to service my claim but have not yet found one. There are sizable communities within less that fifty miles of my location with glass and window contractors. This has been nearly three full months in process. This is a totally unacceptable long period with zero progress on my claim.Initial Complaint
03/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
claim CS0871299 My siding has faded out again to the point were there is no color in it again . They replaced it years ago and suggested a lighter color and did again . sent all information and pictures they are not taking ownership of a product that was advertised as [ perma color lifetime fade protection] with certavin resin didn't work!!! still have the advertisement .contact information for them is_ warranty and technical service , *************************************************** 800 999 **** email vinylwarranty@saint-gobain,com please help aggravated
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Customer Complaints Summary
16 total complaints in the last 3 years.
6 complaints closed in the last 12 months.