Business ProfileforBest Western Plus Kalamazoo Suites

I have tried to address this with the hotel, expedia, paypal credit and synchrony bank, but all they see if that yes, the hotel has record of ** staying there, which they do. They also double charged our card and it took me 3 months to even get that money refunded. This was only one of the few things that happened while staying there. It was beyond dirty, the toilet clogged and began to overflow (we were handed a plunger), smoke alarm low battery was on for hours before I had to call (and then go downstairs because no one ever answered) again and I was informed that he forgot. We found a cork bottle, which led us to realizing the floor was filthy. Looked like someone splooged on the tv screen, the couch and chair I immediately put a sheet over because it looked like it hadn't been cleaned in months. They literally had linens that would just sit out in the hallway when the guy was done cleaning which sat out for everyone to grab, not sure how that's sanitary or "enhanced cleaning". My husband couldn't go outside to smoke as there was a homeless person camped outside, so he didn't feel safe.Big thing is that my 2 year old (at the time)got Cryptosporidium from their pool. He was beyond miserable and we ruined easily $100 in clothing, plus pedialyte (to keep off dehyrdation). I don't even want that money reimbursed, I just want our miserable stay that lasted for 3 weeks afterwards (kids kept peeing water out of his **** for that long as it it's an off and on thing) refunded. There was no enhanced cleaning and my son getting extremely ill is proof of that. Look at Expedia's review for stays around 3/22/22 and clearly they had a cleanliness problem because we were NOT the only ones with issues.They need to drain that pool and deep clean it, chlorine does NOT kill cryptosporidium, so more children could be effected be this. It's bad enough my own child couldn't stop peeing out his b******* I'm hoping by this point they have as noone will listen.