ComplaintsforMetro Toyota, Inc.

• Initial Complaint

  09/20/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We inquired about buying a 2022 Toyota cross. We submitted options ( fully loaded) and color (windchill ****** and were told we would be on a waiting list due to lack of production and the vehicle may be out in the fall. we gave $500 to ************************* and was told it was refundable. and could change our mind at anytime. We signed no contract committing us to the vehicle due to no guarantees , then *** texted on 9/8/22 stating Toyota canceled production of the vehicle or pushed it back he wasn't sure. He said they may have another vehicle which was a different color and sent a link of the *** number we responded that it did not have the options that we wanted and was a different color , after that we did not hear anything from him, and were unhappy that we could not get the vehicle we inquired about. *** said Toyota canceled the production of the one we requested with the color and options we wanted. We then went and purchased a vehicle from a KIA ********** to the unknown and no guarantee from ************************* that we could purchase what we requested. When we contacted ************************* about the refund , he said it was not refundable. I responded that he told us the deposit was refundable and that we never signed any contract, he said said he would have his GM contact us which they never did . This is unethical business practices, collecting funds for services / products that were never delivered and no binding contract. he verbally guaranteed the funds were refundable due to he could not guarantee production of the vehicle which was canceled by toyota.

• Initial Complaint

  03/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  1/25/2020 purchased 2019 Rav 4 Hybrid. odometer read 7,151 now reads 31,391 as of 3/23/2022.On 5/27/21 I took it into Metro for a recall and car wash. Assistant ******* Manager ************************* took pictures of my car all the way around. When I picked my car up it had several dents on both sides. I went back in immediately to the service dept and talked to ****. She came out with her iPad and took pictures of all the dents and said they would make this right. I paid $364.00 for paint protection, which is going to have to be redone because of all this.I have left 3 messages for her to please call me so we can get my car fixed but she doesn't return my calls. I also reached out to ****************** and have not heard back from him. I have my purchase agreement showing I pd for the paint protection. I also have the service invoice when all this happened. Invoice #******

  Business response

  03/30/2022

  I received your letter on Wednesday March 30. After reviewing the information, I spoke with our service advisor *************************.

  **** acknowledged the ongoing conversation she had with ***** and her agreement to take care of any damage that had occurred during the service visit on May 27, 2021. **** said that she had been in contact with ***** and had left a number of messages with her, but had not heard back from her for a while and assumed the issue was dropped.

   

  I then called ***** and spoke to her about the BBB letter and my conversation with ****. I mentioned to ***** that this was the first time I had heard of any issue. I had not received a phone call or letter regarding this issue prior. ***** informed me that she had emailed me- but  had used the wrong email address.

   

  ***** and I spoke about the body damage to her car and her desire to have the vehicle repaired at the Toyota dealership in ******* *******, which is closer to her home. I asked ***** to get an estimate along with pictures of the damage- from the body shop manager at the dealership and send them to me. She thought she could do that within a few days. Once I have the estimate, we should be able to authorize the work and get the repair done.

   

  At this point, we should be all set. If you have any questions, please feel free to call or email me. My direct line is- ************.

   

  Sincerely,

   

  *************************

  Metro Toyota

  Customer response

  03/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩