Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Took my *** in to be serviced on July 12, 2023 due to it shutting off while driving and was told that it was the battery. After spending $350 for the battery and $167 labor fee went to pickup the vehicle and it did the exact same thing. Returned the vehicle on July 12 with same issue and was told that my PCM needed to be replaced. After waiting weeks for a replacement as the wrong part was ordered and having to pay out of pocket for a rental vehicle due to not being given a loaner vehicle I was over it. On August 30, 2023 after having my vehicle for over 2 months after calling, leaving messages and texting with no return calls, I told them I was coming to pickup the vehicle that day whether it was done or not. Then the part miraculously appeared at that time and they said theyd put in. After spending another $617 the following day the vehicle did the exact same thing. Needless to say my vehicle is still not working and I have spent well over $2000 in total for unnecessary services and vehicle rental fees. I would have been better off going to a back yard mechanic.
Business response
09/11/2023
********,
We apologize for your experience here at Seelye. We would be happy to sit down with you and work together to resolve the issues you mentioned above. When would be a good time to come in and sit down with upper management to resolve? You may reach out to me on my direct line ************. looking forward to hearing from you.
Initial Complaint
11/23/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Leased a car from Kia about 18 months ago, I'm suppose to maintain full coverage on this vehicle. Kia allowed me to leave the dealership without full coverage. Got into an accident with a deer, had damage and brought the car to Seelye KIA. I've been without a vehicle for a month, no one is giving me answers, but I've contacted a few lawyers and they say that I have a case that's easy to win, however I don't have the money to pay for a lawyer currently. I don't ever bring this up, but I'm a veteran and have enough problems from my time in the service, this has been adding to that issue.Business response
11/24/2021
Business Response /* (1000, 5, 2021/11/24) */ We at Seelye are not responsible for the coverages a customer puts in their vehicle. We are neither license nor have authority to enforce the types of coverage customers carry. The insurance that a customer chooses to protect their vehicle with is between their agent, Lien holder, and themselves. We have spoken to the customer and are willing to offer assistance to help in anyway we can. We are most differently willing to sit down with the customer and discuss further. Business Response /* (-10, 10, 2021/12/04) */ We have helped and assisted the customer in resolving their issue with not having insurance. we were able to work with the lien holder and the customer and get the customer into a new vehicle of His choice. we are happy that we were able to help and applaud the work between all parties to resolve this. great team effort.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.