ComplaintsforPapa Johns Pizza
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/10/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 12/17/2023 I ordered 6 pizzas for family Christmas at 12:44 pm. They were advertising free delivery for orders over $40 in their online app so I requested the free delivery at 2:00 pm. I received confirmation of my order from Papa Johns at 12:45 pm and my credit card was charged $106.59 at 12:44 pm. At 2:09 pm my pizzas still had not arrived. I called the number on the confirmation and there was an automated option that said there were delays and my order was still being processed. At 2:15 pm, we decided to call and ask for a live person who said they did not have any delivery drivers and could not deliver our pizzas. We drove there and spoke to a worker at 2:38 pm. She said that they had made the pizzas as soon as we placed our order at 12:44 pm. They had been sitting there for pick-up since then and were not under any heat lamps and the pizzas were soggy. I said I didnt want them. The gal told me she could not issue me a refund for my order and I would need to speak with a manager but she was not sure when he would be in but to keep trying to call and said his name was *****************. I tried to call later the same day but the manager was not in. This is not the first time this facility has messed up my order and I know there were others the same day this incident occurred that did not get notification that their delivery order could not be fulfilled. I had fully intended to pick up my pizzas until I saw their advertisement. False advertising and horrible business practices.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.