ComplaintsforAdvantage Roofing & Exteriors
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Gutters are improperly installed and do not allow water to drain down but one spout.Company representative claim it is a problem with the roof.Insulation in attic and my inability to comprehend.I paid money in good faith and received a bad installation that needs to be fixed.Yes, I am old and female, however, the gutters do not work.Business response
09/07/2022
Our Vice President met with the customer and discussed gutter draining issues. Ran water in all gutters and adjusted the gutters accordingly for proper water flow. It was noted and discussed with the customer that due to the ***** not being level and the 3/4 drip edge, to pitch the gutters properly the back of the gutter would not be behind the drip edge at the ends and we will install a slip sheet behind those areas so water doesnt flow behind the back of the gutter. It was also discussed with the homeowner that the roof is leaking and water is getting behind the gutter in a couple places at the front of the home, also noting there is rotted decking at the eave edge of the home. Customer agreed that the installation of slip sheets is acceptable and understands the need for them. Customer also agreed to be reimbursed $250 for the inconvenience and this will satisfy all issues. The installation of the slip sheets is scheduled for Thursday, September 8th. Our office spoke to the customer directly to confirm the installation date and she agreed.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.