Customer ReviewsforMotorcars of Kalamazoo

I purchased a 2018 Expedition from them a few years back with around 35k miles. 3 days after purchase I noticed the ** stopped working. I brought it back and was told the issue was fixed. This was towards end of fall so we didnt need to use the ac until the next spring. Once again, the ac stopped working. We took it back again and they said they topped it off with coolant but everything else looked great. At the beginning of this spring the ac once again stopped working. When I contacted them about this they said they were sorry, but theres nothing they can do. We then took it to a (reputable) dealership who immediately let us know there was a leak and likely had been for quite sometime. When I let motor cars know that, they once again ignored me. Fast forward to this last week- we were just told that we need a brand new transmission. 2 years, needs a new ac, a new transmission and already had to have the sunroof replaced because that also broke. When dealing with their sales manager, ******, I let him know I was going to express my experience with my network, to which he threatened to contact my company. He googled information about me to try and threaten me. Stalking customers seems like bad business to me. If you look online, you will also see there was a news article written about how they blackmailed a customer to take down a negative review. DO NOT BUY FROM ANY OF THESE DEALERSHIPS.

Buyers beware!!! We recently picked up a used Jeep Wrangler from ****** over at Motorcars of Kalamazoo. First of all, we had to wait almost 2 weeks in order to get the vehicle because ****** said that it was getting detailed and inspected by their team. He told me that during the inspection their team found some issues with the brakes and steering which took several more days to get fixed. We ended up buying the vehicle and once we drove it home, thats when all of the issues began of course.Hitting a small bump caused the vehicle to pull tremendously. The *** light turned on and the *** started to engage while driving which is very unsafe. We live 90 minutes away and so I didnt want to drive it back to the dealership to have them look at it again for god knows how long, so I brought it into my trusted mechanic to have them take a look. They found that the vehicle had a broken tie rod in the front and another one that was extremely loose. The brakes in the rear were seized. The *** sensors in the rear were not working and the rear axle had major damage and needed to be fully replaced. What was crazy is that all of the issues that were found were things that his team was supposedly working on for almost 2 weeksI had my mechanic start fixing the issues and texted ****** to let him know about the damage that was found. He apologized and asked that I send him the bill afterwards so that they could help me out. I sent him the bill and they responded by saying that they arent willing to do anything.Keep in mind this all happened within the first few days of owning the vehicle. So over $3,000 later, our vehicle is not road worthy.I would strongly encourage you to take your business elsewhere. These guys are shady and dishonest. ******, you should be ashamed of yourself!

Tried to inquire about a jeep listed on Carguru. It's been several days. Requested email, text, and call with no luck. Wouldn't recommend them to anyone at this point. I'm willing to fly from *********** to ******** to purchase this vehicle.