ComplaintsforLodi Garage

• Initial Complaint

  08/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Better Business Bureau, Aug. 1, 2023 In late February my husband and I had our ***** Avalanche towed out to the Lodi Garage ********* SE ********, **. Within a few day's ****** the owner called us and told us it was a Module. For around six hundred he could get a used part. We gave him the go ahead for used. Took a few weeks to find one and install. On or around March 16th we paid ******** and picked up our truck. On the way home it kept shutting down and we drove it right back. ****** said it was a bad part and he'd find another one. No charge. He said it could be awhile for him to find the new used part. In the mean time we'd call every few weeks. If we got a returned call from him we were glad. Finely he called us and said the new used part was in and he'd have it done in a few days. Next call was to say that it must be a bad wire somewhere and he'd let us know. A few more months go by and still no word. In the mean time the truck was parked outside and my once of week or so drive by the tuck was never moved. On Thursday August 27, 2023 I stoped by and asked when might it be fixed. He said it was his "busy time of year." I replayed we've been waiting months and we already paid $******** to fix it once, that it should be looked at more often and fixed.. I shook my head and just walked out. After waiting a few days I feel this might be my only action to get the trucked fixed. Sincerely *************************** ************

  Business response

  08/01/2023

  The vehicle was brought to ** on a tow truck as a no start. Upon diagnosis we found that the Electric Suspension Control Module was faulty and Grounding out the CAN Bus. We contacted the customer and they accepted the estimate. We did the repairs and the vehicle then started and drove. The customer picked up the vehicle and paid the invoice. A few days later the owner returned with the vehicle stating that it was still having problems. They wanted us to look at it again. As a courtesy we spent around 10 hours to try and locate the cause of the NEW issues it has but have not been able to locate the source. I informed the customer that I would not be able to provide any additional complementary labor to diagnose the vehicle and they could either pick it up or wait until we have spare time to further diagnose the issue. As far as we are concerned the repairs we quoted the customer have been completed and the vehicle now running and driving unlike when it arrived in the beginning.  

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