ComplaintsforBZANY, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/30/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
5 days ago I ordered an item with the order #***** from this store. My card was charged and I have had no comfirmation email that it has been shipped. I have paid extra for the expressed shipping and still have not received after 4 days, not counting the day I ordered it as it was after business hours. After seeing the reviews, I have tried numerous times to message them to cancel my order if it was not going to arrive on time, but I ended up being charged for it after many failed attempts to reaching out to them. I no longer need the item I bought as it was supposed to be here a while ago, and I was scammed out of my money with the shipping and partially the product entirely. I would not recommend this business to anyone.Business response
10/31/2023
Customer was notified that this item was backordered and would not be available for immediate shipment. Customer then requested to cancel the order and submitted this complaint to the BBB within the same 24 hours. The order was cancelled per the customers request. Per Uniform Commercial Code compliance, the customer was never charged, because the order did not ship. The customer's card was authorized for the charge, and that authorization will be removed from the card according to the card issuers policy.Initial Complaint
03/02/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I placed an order a week ago and have not received any update when the item will ship, I have tried calling and calling and no one answers, I have submitted messages on their website and no one has gotten back to me. I want to know when and if the item will ship. I cannot believe its this hard to contact a company.Business response
03/23/2022
Unfortunately after multiple unanswered attempts to contact the customer to alert her that the item was backordered, we were forced to cancel this order.
The customer was never charged for the order.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.