ComplaintsforElite Home & Stone Supply
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Complaint Details
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Initial Complaint
07/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Paid if full for granite installation on 6/7/2022. Business was late for every appointment set. Would not call to inform of no shows or being late. Granite was finally installed. The corner was chipped, large space between stove and countertop, sink left with silicone all over. A backsplash had to be installed due to large gaps against the wall. Business did not attach dishwasher as they said, did not caulk backsplash and counter top, did not finish cleaning sink or sealing sink to counters. I have been calling for two weeks straight and showing ** in person to the business requesting to have the job finished. I have had two no call no shows for appointments they give date and time for. Whenever I call they never have a day or time stating the installer/owner is at a different job and doesnt have time. Owner never calls as I request for a day and time to finish the job. I have requested money back to be able to pay another company to complete the job. Business says no need for that they will come out and call me back with a day. I never receive a call back. I have asked for weeks now for the job to be completed its a small kitchen.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
3851 Model Ct SE
Kentwood, MI 49512-3972
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.