ComplaintsforThe Anderson Window Store Super Window Man
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Complaint Details
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Initial Complaint
10/19/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Our home is about 7 years old. We installed all Anderson windows. There is a major issue with the series of windows installed where the seal is allowing leaking. We did not know this until our trim around the window started rotting badly. We reached out to ********** where they were purchased and were referred to Anderson for warranty. They indicated there was a problem, a service repair person came to our home and said Anderson would take care of the problem but could not be done until this Spring weather permitting. They put us off until the end of the Summer. The repair was done on the window seal to stop leaking but all of the trim is still a mess as well as water that could have leaked behind the drywall. They keep telling us that their insurance adjuster will call or be out but that is not happening. Our case number with Anderson is ********. They continue to tell us that our case is with their "legal department" but nothing is being done.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.