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ComplaintsforDental Dreams - Lansing
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/30/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
My partner and sibling both use this dentists because it is one of the few ******** ones in the area. Im starting to suspect that they are doing unnecessary appointments and doing last minute cancellations to milk insurance for money. My sibling cannot get into an appointment. They get scheduled and we show up just to be turned away. My girlfriend is being scheduled for appointments that we never made. Just today we had to cancel an appointment for fillings that was never discussed with us. This place is shady and needs to be held accountable.Business response
10/14/2023
Thank you for reaching out to us regarding your concerns. According to our records, the person who submitted this complaint is not a patient at our office. As such, we are unaware of what could be done to assist them at this time. Thank you.Initial Complaint
05/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had a tooth extracted they charged me $78 dollars once it was billed to insurance and was paid on March 29th in full I was told I would be issued my refund I have been trying to no avail ****** keeps telling she is going to issue it Ive called all day I keep getting excuses all I want is my refund all they do is keep me on hold I have done everything and getting no where with them my dental insurance had me get in contact with Dream Dental for my refund because it was covered now they wont refund my $78
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.