52 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Shaw S
1 star06/25/2024
Twice in a week no power. This company is garbage and 1 star is still to high heck even negative 5 stars would be too high for this garbage ghetto power company. If it rains no power if it gets too hot no power. Next place I go to won't have them I'm making **** sure of it. Worst power company ever. I've been all over the country but this is by far the worst experience everReview from Deon B
1 star06/21/2024
I have been trying to use my appliance service plan. Every time I call phone hangs up. I am paying for a service I cant use. This is a scam !Review from paulina c
1 star06/07/2024
My appliance service plan stopped appearing on my bill ... after 2 months I realized it due to my bills seemed a bit low .... SURE ENOUGH they were NOT billing me for ***************** Plan. When I called and WAITED on hold while Ms. ******* "looked into it" for almost 25 minutes, she came back and said "you're good; you are covered" ... I argued that NO I wasn't ...if I'm not paying for past 2 months, wouldn't that be a GIANT LOOPHOLE for Consumers to use to NOT cover an appliance breakdown?????? Grrrrrr. .. Then she left again, leaving me on hold, only to come back to inform me that "customer care" would call me back. HUH??? I said that I wanted it resolved today since in my view, I am NOT covered. So she then unceremoniously put me back on hold - for what, I am not sure ...................Review from Sarah S
1 star05/19/2024
Double billed me, took me off my shut off protection plan after 17 months of being on it, AND send me a shut off notice, all in a matter of 2 days worth of mail! By far the WORST energy company around, yet they still get away with it daily! Let's not forget to mention the $2.99 fee they now have for paying with a card. Keep on stealing money consumers!Review from Todd R
1 star05/16/2024
Was notified with a note on my door when I got home from work at 9 PM stating that my gas was turned off for work in the area never received a notice. Never got a phone call or letter in the mail regarding this issue now my family is without Gas to run my heater water heater so my family can take a shower in the morning or stove so I cannot feed my children tonight with a home-cooked prepared meal. thanks to consumers energy and their lack of preparation, Communication and managerial capabilities. would much rather prefer to buy solar panels and cut them out of my life completely.Review from Nykeena J
1 star02/16/2024
I paid my bill it came out twice they refuse to help me fix it ***** told me they cant do anything about itReview from Nate A
1 star01/11/2024
Completely unreliable power. Doesn't care about their smaller customer base. Same triangle shaped outage on the outage map goes out a dozen times a year on M-******************************.Review from Rebecca N
1 star11/12/2023
It's pure discrimination You have to pay $2.99 if you only have a gov *******Express debit card. Consumer's electric is robbing poor folks.Review from Randy P
1 star11/02/2023
Consumers Energy keeps finding ways to rip off there customers now there charging a $ **** fee for using your credit card absolutely ridiculous they been ripping there customers off for years and there's nothing we can do about it because there to big of a company so that allows them to do anything they want in the public eyes they all ways trying to say there helping people save money there only helping them selves make moneyReview from Mike H
1 star11/01/2023
Our of power 30 hours. Your estimated restoration time is horrible. No information is better than bad information that your site puts out
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