Business ProfileforAshley HomeStore

Purchased a couch from here and it has honestly been the biggest pain since we purchased it back in 2023. We were told it would be about 6 weeks to come in. It kept getting pushed out and pushed out for months. We finally received it, albeit after many run around phone calls, and were happy.After a short time of having the couch, one piece completely had the inner support snap out of nowhere. We were able to get a tech out, but again it took some rescheduling. They came out with a replacement cushion because they didnt listen to what we stated was wrong. Once they determined it was more than a cushion, they had to schedule yet another day to come pick up the piece of the couch and repair it in shop.In addition, we paid extra money for the warranty that covers stains as life happens and we usually have company quite often. We had quite a large stain on the couch and called to get it taken care of. We have now been rescheduled FOUR times and are now pushed out through Mid April for the cleaning service with no real guarantee itll happen that day.If you enjoy getting the run around and having things pushed off because they dont want to send a tech to your area for just one person, this place is for you. Otherwise, stay away!