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ComplaintsforCitgo Gas Station (AGO #48)
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Complaint Details
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Initial Complaint
06/30/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
This *** station regularly advertises really low *** prices on their sign, but when you pull in to get ***, ALL of the pumps are either not working or they only have ********* *** available, which is not being sold at the price on their sign. They advertise regular *** at a much lower price than the neighboring *** stations, but ONLY when regular *** isn't available. When their pumps are working, their sign shows their *** at the SAME price as their neighbors. This has been going on for the past couple of months, seemingly 1-2 days per week.This is false advertising a price for something they know is not available. Their price is ONLY listed on the sign as lower, WHEN the pumps aren't working and not at any other time. I can speculate that they do this to draw people into the store, but for people who are only there for ***, it is a major inconvenience and a disappointment when they find they can't buy the *** and then have to fight with traffic when they leave the parking lot. If a *** station does not have the *** to sell, they should have to turn off the sign advertising a price for something they can't provide. At the very least, they should NOT intentionally mislead people by lowering the price when they don't have the *** to sell you.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.