Customer ReviewsforCelink

My mother had a reverse mortgage with Compu-link Corporation aka Celina. My mom passed away last year and when we tried to get information they told us they couldn’t give us anything because we wasn’t on the loan after my family worked to get any kind of information we could even going to the court house so much time was passed by they finally sent a letter saying we could buy back the house or live in it and pay them rent till we decide what we’re going to do. How we know what to do with no information. Well they did come back and said they give my mom over $200,000 at the time she signed now a year and seven months they say we owe them over $450,000. My parents are rolling over in their graves.

Dear Ms. *****

We are sorry to hear you had a negative experience regarding your mother’s reverse mortgage. You may contact us by replying to this response, by phone at (866) 654–0020, or by email at [email protected].  



Sincerely,
Reverse Mortgage Servicing Department

Celink is a total nightmare. We made a full price offer on a house on February 22nd, 2023, and as of this date (September 15, 2023) STILL haven't been able to close, all because of delays and incompetence from Celink. The Celink processor is a contractor of a contractor, has a limited understanding of English, is only available via email, and doesn't seem to understand the process he's trying to administer. His messages are confusing and contradictory, when they come at all. Long periods of silence are typical. Because of Celink's incompetence, the house has been sold in a tax sale, cited by the county for being a derelict property, and has sustained continuing water damage from the leaking roof. Celink has cost the lien holder close to $10,000 in additional taxes and fees, has put the sellers family through the wringer with endless and repetitive requests for documents, and has kept a willing buyer waiting for seven+ months. There's no contact information other than the email address of the incompetent processor. No ability to escalate and get help. I'm tempted to fly to the address in Michigan to find a human to speak to, but based on the past several months I suspect its just a PO box in a strip mall! If you can, avoid Celink at all costs.

Mr. *****, we are sorry to hear of the frustrations you are experiencing during the home purchase process. If you will please provide us the property address involved, we will be happy to research the situation. You may contact us by replying to this response, by phone at (866) 654–0020, or by email at [email protected].

We applied for a reverse mortgage in 2007 with Financial Freedom and because I was not sixty two I had to sign of the deed. We were assured I could be added to the paperwork when I turned the required age, that was not true My husband passed away in November 2021, I then notified Celink.and I immediately received a notice of forclosure or pay off the loan. I did some research and found that loans made before 2012 were subject to eviction. But then..with a little more digging I found that the law changed for the non borrower. Well, I received another letter this time they wanted to know my intent, move, sale, pay off the loan or foreclosure. I then placed a call to them and told them I wanted to let them know my intent..so the girl asked me what was my choice? I replied none of the choices you gave me, the line was quiet, I then told her I planned on staying since I found the law that protected the non borrowing spouse. She then spatted off all the requirements. I was put on hold for about twenty minutes and then she came back and said paperwork would be in the mail. They should have told me about the law, rather than trying to get me out. Now they sent me a new contract so I am having a attorney view it before I sign. They are not trustworthy and the notice on the bottom of their communications says they are debt collectors. They have also added a monthly insurance premium which is nothing but a way to pad the bill because I have insurance, the attorney will address that issue too. . They constantly ask me for paperwork that I sent not once but twice, how do they keep misplacing paperwork, no I believe it is intentional, maybe hoping the next time I won't send it and then they can find me in default. I figured out they send a prepaid envelope so we use it, and that's is the plan, no way of proving it was sent. Now I will send all my paperwork with signature required. They should not even be in bussiness, rating, minus minus minus

A response letter to Ms. ******* concerns was mailed on 2/25/2022.