Business ProfileforRoto-Rooter Lansing

I had a city sewer line back up into my basement on 12/15/23. Roto rooter came out and provided services including anti-microbial spraying and MINIMAL content removal as the ~200 sq. ft. basement was unfinished with zero standing water left once the city flushed the lines.I subsequently discovered that market rates predicted a charge of around $894 while I was charged $2800.Since the incident happened on December 15th of 2023, I have tried repeatedly and on many, many occasions to get accurate and honest information regarding the billing of the cleanup.I was told that there were "clerical errors" in the billing and that the employee who overcharged me is "no longer with the company" and after much back and forth was offered a refund of $1400 - half of what I was charged, still forcing me to pay WELL ABOVE average market rates for this type of clean up.***************************** who purports herself to be the manager, and agreed on a recorded line to refund the $1400, continues to say that the money will be returned to me but continually fails to actually refund the funds.Do not do business with these people. They continue with deplorable business practices with absolutely no remorse for scamming, de-frauding and even theft from customers.