Business ProfileforDelphi Glass Corporation

On 6/28 I placed an order through Delphi Glass. My credit card was charged the full amount and I was sent a verification email itemizing my order. This email listed all items correctly as ordered. I received my order a few weeks later and realized I was sent a wrong item in my order (this item was a heavy spool of metal that cost around $140. It took multiple calls and emails to this company before someone responded. They told me either box it up myself or drive to a ***** and have them package it up at my own expense. Never once did they apologize for the mix up or offer to send the item I ordered in the first place. After packaging up the item (at my own expense) it was another round of multiple calls and emails to get shipping instructions. I then asked when I will receive my refund for the item never sent and I was told they can't tell me who will be processing my refund or when I will receive my money back. Another few weeks go by.... Finally I receive a refund for less than the amount owed to me. More calls and emails before they tell me that they charged me a "restocking fee". I reminded them that this was an error on their part, they had send me this item. I had shipped it back to them, packaging it at my own expense! I was then told they will look into it and call me back on Monday. Over a week has gone by, I have send emails and called and still have not heard anything. This company still has my money, I never received the product, and apology or an offer to send me the correct item. I want a full refund for the cost of the item never sent to me (including tax and shipping charges)