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ComplaintsforMilnes Ford
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Complaint Details
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Initial Complaint
05/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was contacted by the dealership to purchase a vehicle of mine I had listed online. I was guided to submit a ***** Blue Book Instant offer review of the vehicle. This gave ** an instant offer. The salesman set up an appointment and said paperwork would be ready and it would be quick. Once we arrived the manager took a test drive and then updated our offer. The only new information was a small chip in the windshield behind the rear view mirror. They then came back with an offer that is less than half of what was told to us to come out there. I then spoke to the manager; as this felt like a bait and switch. The chip in the windshield was the only new information and could not seriously take the value of the car in half. The manager (***************************) did not want to hear anything I had to say, he overtalked me and I had to actually ask him if I was allowed to finish speaking. He (***************************) told me that he is there to make money and at the end of the day it wasn't going to change anything. To him hearing my concerns about how I was disrespected, my time, my gas was wasted and I was baited into trying to be forced into a low ball offer.They need to be told that this practice is not okay and to stop pretending that they even entertain the offers they are sending out.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.