Business ProfileforTotal Car Care, LLC

Total **** care replaced a transmission in my car in July, they kept the car for over a month. When I picked the car up, they could not get the car started! They kept it another week stating the battery had to be replaced, When the car was ready, I went to pick it up. I drove the car for a week before I had the same issue of the car not starting and needing a jump to start the car. I had the car towed back in to Total Car care at my expense and they kept the car for 2 weeks, and stated they sent it to one of their other locations for someone to diagnose. 2 days later, they called and said the car was ready for pickup. I took an Lyft car service to the pick up the car. To my shock, the business had moved! I was stranded in the cold weather in an empty parking lot. I called them, and they said apologized for not telling me they had moved!! I am a senior citizen and was out in the cold looking to take delivery of my car. I called them, they accused me of being angry and aggressive but agreed to deliver the car to their former location to me. I was very upset and the driver ***, kept calling me aggressive and yelling at me. I had my daughter on the phone at this time and she heard everything. I told *** and ***** that I had has such terrible results from them fixing my car that I wanted to see how it drove. They would not let me take my car until I signed their piece of paper. They took the keys out and blocked me from entering my car. They called the ****************** and so did my daughter who lives out of town and thought I was being accosted by this man. AFter talking with the officer, I did sign the paper and drove off with my car. This was a week ago and now today, my car won't start again. They keep saying they've change the battery, never once have they shown me my old parts. I keep calling them, because the work is still under warranty but this is highly unacceptable!