Business ProfileforAnytime Fitness

On 01/11/2022 I called the gym to cancel my membership. I was informed by the owner, *****, that a cancellation would require a 30-day notice. I confirmed that I wished to cancel and was told that it was taken care of. My normal monthly payment of $35 to the gym was taken out of my account on the 15th of every month and I was charged on 1/15/2022; which was expected as it falls within that initial 30-day notice window. The problem is that I was then charged on 2/15/2022, which falls past the 30-day notice window. My girlfriend, who also cancelled her gym membership on the same day and was also charged past the 30-day window, immediately called and spoke to *****. ***** had no recollection of either of our calls and upon looking at our accounts saw that they were marked as "pending cancellation", meaning that our memberships had not been cancelled. ***** claimed that he would "look into the problem" with ************* who handles the gym's billing, but has displayed no sense of urgency regarding this matter since. We took action and contacted ************* and they cancelled our memberships, but informed us that the gym would have to process our refund. Since the initial date of 02/15/2022 when we were erroneously charged we have attempted to call the gym on multiple occasions to ask about a refund. Each time we have called ***** gave different responses that were very dismissive and felt as though he was trying to get us off the phone by claiming he was "looking into it" or that he was busy doing something else and couldn't do anything. We also sent emails and left voicemails that have been completely ignored. The final time I spoke with ***** he told me that he had to contact other gyms to see if he could prorate my annual fee (which would come out on 03/01/2022) which is completely irrelevant to the situation. This behavior is highly unprofessional and I feel like I have been taken advantage of. I only wish to be refunded for the $35.