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Business Profile

Health and Wellness

J & B Medical Supply Co., Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

Customer Complaints Summary

  • 78 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two months in a row they sent my son the wrong diapers. I feel like they sent whatever they felt like it to bill the insurance. The diapers they sent are not comparable to the ones my son needs. They are poor quality. No heads up, no warning, no samples of something else to ******'s impossible to speak to a manager or someone higher up in the chain of command. **************** was not helpful no two people are on the same page. They all have something different to say.

    Business Response

    Date: 03/13/2025

    Hellowe appreciate your feedback and are sorry to hear about your experience with us. We see your concerns were escalated to our leadership team and a corrected order has been processed as we now have the requested items back in stock. A pickup request from the shipping courier was also scheduled, for the substitute items. We will be further reviewing your account for improvement opportunities, and we hope to improve the service moving forward. Thank you, J&B Medical.

  • Initial Complaint

    Date:02/18/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son's incontinence supplies have been delayed over a month. I have called every week since, and they refuse to ship them out. Their excuse every time i called was his insurance had changed. His insurance hasn't changed in 42 years. We were not informed of this issue last month, nor did they attempt to call us. ***** Medical is the worst company their clients have ever had to deal with. This isn't the first time this has happened, and sadly, it won't be the last...I would gladly go there and do your job for you, but we live 11 hours away from *******. So, you'll just have to do your job.

    Business Response

    Date: 02/18/2025

    Hello - we appreciate you reaching out and sincerely apologize for the inconveniences you have experienced. We are escalating your account and will have our Resolution Team follow up with you for further assistance. Thank you, J&B Medical.

  • Initial Complaint

    Date:12/10/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    J and B Medical has had my son's prescription, their own medical verification form, for a month now, and still have not sent his supplies. They will not provide any turn around time for the form to be reviewed and when my sons supplies will be sent. When I ask to speak with a supervisor, they state they can only send a request, and have a supervisor call me back, and they never do.

    Business Response

    Date: 12/13/2024

    Hello - we sincerely apologize for the inconveniences you experienced. Your concerns were escalated to our leadership team for follow-up and we will also be monitoring your future orders for timely processing. Thank you, J&B Medical. 

  • Initial Complaint

    Date:09/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter switched doctors when she turned 18, she is nonverbal & incontinent. Since she has needed to renew her prescription, in July, I have been on the phone with J&b and her doctors office numerous times (15+) just to try getting the new script. It has been sent 4 times now for the same diaper prescription. When I talk to the employees at J&b I have been told several excuses which turned out to not be true. Prescription isnt signed, says void, they didnt send it, no one will answer the phone, ect. My daughter has been without her supplies for two months now which is a pretty big unexpected expense for me, a single parent. I even tried switching companies but found out I cant because of insurance so Im going to need someone to successfully do their job at J&b or I will continue to file complaints with anyone who will listen & can help.

  • Initial Complaint

    Date:07/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/28/24 I received an order of diabetic CGMs for care of my diabetes. I used my *** for the transaction. I never received a detailed receipt from J and B as required by law to submit to the *** for reimbursement from J and B medical. I have called dozens of times and submitted multiple online requests for a detailed receipt. In phone conversations I have been promised the receipt would be uploaded to my portal, but it has not been in the nearly 4 months since the transaction. Now the *** is coming after me for payment that I cannot substantiate without the receipt. I want a detailed receipt ASAP.

    Business Response

    Date: 07/22/2024

    Hi ******--we sincerely apologize for the inconveniences you have experienced. We were able to locate your account and will have our Billing Leadership Team follow up with you in efforts to reach a resolution. Thank you,J&B Medical. 

  • Initial Complaint

    Date:06/27/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    J and B is contracted through WI Medicade to provide incontenance supplies as our only provider we can use. We have been trying to get our order shipped since 6/17 with no forward movment and constant run around. This is after they also canceled our March order and so we are already very short with no backups.My son is with out these supplies that he depends on. He is 19 and reacts to other diapers. He is not an infant that has diapers readily available and depends will no work for him.I have called daily, asked to speak with supervisors. Our representitive through IRIS has also been calling with out any information or action. At this point we have no diapers, have needed to purchase out of pocket for something covered on our plan and J and B has not taken this searious or helped up move it forward. They have been rude to talk to and everyone gives us a different story.

    Business Response

    Date: 06/28/2024

    Hello--we sincerely apologize for the inconveniences you have experienced. We have escalated your concerns to our leadership team for review and assistance in efforts to reach a resolution. Thank you, J&B Medical. 

    Customer Answer

    Date: 07/16/2024

    Unfortunately I still have not received product. 

    Our Wipes are being handled by IRIS who continues to tell me this is resolved and every time I call J and B I receive a different answer where the issue is. This time I was told he does not even have wipes on file (which I can see so I know this is not accurate). 

    Our doctor has faxed back paper work multiple times since July 2nd. Everytime J and B receives the paperwork it takes days for anything to happen and they reject it. Each time a different answer. 

    Both the doctor and **** case worker have been responsive to J and B and they continue to delay over and over and we have been with out product for 2 months now. 

    THanks

  • Initial Complaint

    Date:06/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This isn the worst comapny I have delt with trying to get my diabetic supplies, Im Feb of 2024 In had an is***, wheree they took an aditional 5 weeks to get my order correct and send me the supplies, Mow this month, I am having extreme difficulty again, They *** answer there phone, if you leave a message they never call back, I am again without supplies and they ***t care. If I die, they will be ***d. Diabetes is an awful diseasem and not getting mysupplies leave me at a point of going into the hospital again or me dying from not getting my correct. supplies, if this continues to happen I will *** them!!!!

    Business Response

    Date: 06/28/2024

    Hello--we thank you for your feedback and are sorry to hear this has been your experience with us. We have escalated your concerns and will have someone from our leadership team follow up with you for assistance. Thank you, J&B Medical. 

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never sent **** medical supplies. Havent got Junes medical supplies either!

    Business Response

    Date: 06/21/2024

    Hello--we appreciate your feedback and sincerely apologize for the inconveniences you have experienced. We are escalating your account and will have our leadership team follow up with you. Thank you, J&B Medical. 

  • Initial Complaint

    Date:06/20/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For 2 months now I have been trying to get J&B Medical to send medical supplies that are prescribed and needed. The costs are paid totally by insurance. My doctor's ****** has had to send the prescriptions for two items two different times. Then I was told it would take a little time to get it in the system. I've given them a week now. So all in all we've been at this for almost two months. I was told today on the phone that they would be filled whenever they can get to it in the order it was received. I was told a supervisor would call me at their convenience. The lady I spoke with said it in a ************************ as well that it would be at their convenience. The last time I knew businesses were there for the customers convenience. This is simply poor business practices and very unprofessional. I am currently looking for a different company to supply

    Business Response

    Date: 06/21/2024

    Hello--we appreciate your feedback and sincerely apologize for the inconveniences you have experienced. We are escalating your concerns and will have someone follow up with you for assistance. Thank you, J&B Medical. 

  • Initial Complaint

    Date:06/07/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were assigned this company as a medical supplier for our daughter through ********* We have been trying to get the supplies for two months, and each time we call we are told It takes a couple days for the orders to appear in our system. We have been calling weekly, as well as our ******** social worker and our daughters doctors. Everyone is told, a couple days, but when we call back in a couple days we get the same response. Its been two months now, and our daughters order still hasnt shown up in their system.

    Business Response

    Date: 06/11/2024

    Hello--we sincerely apologize for the inconveniences you have experienced. Your concerns were escalated to our Leadership Team for review and further assistance. We will make more attempts to reach you to further discuss your account and work to better your experience moving forward. Thank you, J&B Medical. 

    Customer Answer

    Date: 06/11/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

J & B Medical Supply Co., Inc. is NOT a BBB Accredited Business.

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