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Find a Location

LaFontaine Hyundai of Livonia has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforLaFontaine Hyundai of Livonia

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    6 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/1/2024

    Years in Business: 3

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    34715 Plymouth Rd, Livonia, MI 48150
    BBB File Opened:
    4/4/2022
    Years in Business:
    3
    Business Started:
    5/5/2021
    Business Incorporated:
    5/11/2021
    Accredited Since:
    5/1/2024
    Type of Entity:
    Corporation
    Business Management
    • Rachele Myrold, Office Manager

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/13/2023

    Complaint Type:
    Order Issues
    Status:
    Answered
    Dealership has had my car for over a month. ******* admitted to breaking a part of my wifes car. Tried to charge me 3 hours of labor to fix it. They tried to fix it and cannot drill out the broke piece and now have to file a warranty claim to where it was explained to me that I may be responsible for half of the cost of the new damage to my wifes vehicle while it was in the care of lafontaine of Livonia service department. Here now over a lot th later no care no communication about my wifes car. I also have contacts rd them via email and fb messaged and through ************ lafontaine to help me get connected to a manager. Please advise.
    Read More

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Brianna S

    1 star

    09/19/2023

    I am the original owner of a 2016 Hyundai Tucson 1.6L GDI Turbo 4 Cylinder engine with 99k miles. ***** purchasing my ****** in 2016, I have been faithful and up to date with all oil changes and maintenance. Over the past year, my engine has been burning through an entire oil tank in less than 2K miles. I am spending >$90 every 3-4 weeks for oil changes (I have all my receipts and detailed log). I have had countless service appointments at LaFontaine Livonia in which my oil pan is sealed, and then resealed, and then resealed again, inspected, flushed, etc. and I am currently on my 2nd oil consumption test. It is frustrating that at LaFontaine I have to pull out my receipts every time as no one knows what is going on.This should all absolutely be covered under the 100k miles warranty that is touted so highly; however, Hyundai customer service has been the worst experience I have ever had the pleasure of dealing with and I have spent at least $5k out of pocket thus far and nothing is fixed. LaFontaine is telling me that I need to leave my ****** at the dealership for more tests and then if qualified for a new engine, the whole process will likely take a year (of which my car will need to remain at the dealership). Their dealership has no loaner vehicles to use nor does auto insurance cover the cost of a yearlong rental. LaFontaine employees that I ask for guidance continue to shrug and say to just buy a new car.I truly am at a loss for words on how Hyundai and LaFontaine specifically feels that the above is an appropriate solution for a well-known problem that exists with their 1.6L GDI Turbo 4 Cylinder engines. I have worked in customer service and at a ********************** dealership in the past, and I would never give hard working, paying customers the runaround that I am repeatedly receiving at LaFontaine. I hope and expect that LaFontaine Livonia Hyundai will do the right thing and remedy this problem with an expedited new engine and rental car for the time being.

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