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          Modesto Bee

          This business is NOT BBB Accredited.

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          6 Customer Reviews

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          • Roxanne L

            05/09/2024

            This outfit is (no printable word). Clearly they are already transitioning to mail delivery of yesterdays news, as the size of the print edition has decreased since their big announcement. Is it any wonder that they are not BBB accredited???? I cannot rate them even a single star. But to get this submitted apparently I have to rate. Forced meaningless.

            Modesto Bee Response

            05/15/2024

            Thank you for your message to The Modesto Bee. Please note, there have not been any changes to the print or the size of the paper since the announcement of the conversion to mail delivery. Your subscription currently includes unlimited digital access to all content and news. Your email address on the account shows as registered. This will be a continued part of your delivery even with the change effective 7/15/24.

            Please feel free to contact us at ************ or ************************** if you have any further questions or concerns.

            Thank you

          • Aaron Y

            04/26/2024

            I believe in and support local news reporting and have been a longtime subscriber of the Modesto Bee. BUT I canceled my subscription today because I am angry. I stand against a company that raises its subscription rate by 160% and automatically charges customers without notification.

            Modesto Bee Response

            04/29/2024

            Thank you for your message to The Modesto Bee. Our records show the account was on an automatic paid cycle each year. The account has been on a discounted rate for the past 3 years. Price are subject to change upon renewal. We do apologize if you did not receive the email notification on the new renewal rate. We are are sorry to hear you have canceled your digital subscription. At this time, there has been a request for a refund and it has been approved. Please look for an email confirmation in the next ***** hours to confirm the refund process.

            Please feel free to contact us at ************ or ************************** if you have any questions or concerns.

            Thank you

             

          • Paul A

            02/08/2024

            paper is good---reporters do a good job--customer service makes promises but these are not true I cancelled 3 days after a unwanted auto renewal---repeated phone calls and and emails to **************** requesting refund of the 1 year renewal cost got the polite response of In Progress and We Will Do a Follow Up Renewal Request. Appears paper does not do refunds or their procedures and processes are flawed Final thoughts ---Trust and Reputation are very important and easily lost

          • Mary Jean S

            12/03/2023

            I had Bee delivery for years. After negotiations I got a decent price (what 12 pages is worth) which was due to end 10/1/23. Knowing how the Bee is, I started sending emails in Aug/Sept stating IF the Bee would honor the price I had been paying for another year, I would subscribe. If not, please TERMINATE service 10/1/23. There was more than 1 sent. Instead, they continued for days to bring it. I was out of town, neighbors called, and had to pay kid to pick them up. Then, they send me statements for $7 for papers they were told to discontinue in WRITING. I have resent and tried to contact someone that speaks decent English (I dont think they understand honor that price ) or respond to no avail as I continue to get yet another invoice. I finally called a local number 3 days ago and a woman answered (in ads I think)!and briefly told her the issue??She ASSURED me she would have someone call me, Have not heard a peep.I almost signed up for an online subscription but apparently the *** has no interest in providing decent customer service or competent billing staff.

          • Mike G

            07/28/2022

            The Bee has become a scam artist organization. They now are signing people up for a full year service then cancelling after 3 months and telling the customer that the contract was only for 3 months. Make sure if you sign up for service that you get something in writing guaranteeing the time frame you paid for service. Its almost impossible to argue with their customer service as they are off shore and barely speak English. Better yet just ********************* on a paper giving 3 day old news.

            Modesto Bee Response

            01/06/2023

            Thank you for your message. Unfortunately, we are unable to pull up an account with your name and/or email address. Please provide us with your address or account number. We would be happy to look into this for you and get this resolved. Please feel free to contact us at ************ or ************************** if you have any further questions or concerns.Thank you

            Modesto Bee Response

            01/09/2023

            Thank you for your message to The Modesto Bee. Our records do not show an account for this customer. The previous response is asking for customer information ( email address or account number to pull up an account). Please feel free to contact us at ************.

            Customer Response

            01/10/2023

            My phone is ************. E-mail is ******************* I see nothing has changed in your scam techniques. Although I purchased a one year subscription in mid March, I am already getting letters that my account is delinquent as of December. I just had to call again to explain that a one year subscription is 12 months. This is the 3rd time having to explain 12 months to your company. I can’t believe you are constantly trying to scam your clients.

          • Patricia B

            06/02/2022

            BEWARE POTENTIAL SUBSCRIBERS - DO NOT SUBSCRIBE - SEE MY FACTS BELOW I have been a Modesto Bee customer for over 40 years. May 2020 I cancelled my subscription due to the paper continually not being delivered. I would call and the next day receive the day before's paper. Then in November 2021 my husband went to a race and at a kiosk signed us back up for the Modesto Bee. Things were wonderful until May 30, 2022, when our carrier (***************************) had to leave for medical reasons. Now, once again my papers are not arriving, until the following day. This has occurred for four days in a row. I have called Modesto Bee everyday directly and they apologized, but to no avail. I have contacted our present carrier (*********************) everyday also.She yelled at me yesterday stating she was new and had so many papers to handle.This morning said she would have me a paper at my home within one hour. That was about 10 AM. this morning. It is now l:30 PM and I still have no paper. Now, when I attempt to call her, the phone goes directly to an answering machine. I have called the Modesto Bee ******************* each day also. They tell me they will have someone call me back. After four days of no paper, and with calls having been made requesting a return call, I still have not yet received even one call back. SO, BEWARE POTENTIAL SUBSCRIBERS, if you are moving to this area and want to get a paper. This is the worst delivery service I have ever experienced.

            Modesto Bee Response

            06/04/2022

            Thank you for your message to The Modesto Bee. We are sorry to hear you have been experiencing delivery problems. Our records show the missed papers complaints that have been submitted by phone and by email. This information has been sent to the distributor and operations manager for your area. We have asked for a follow up on the delivery this Sunday 6/5/22 to ensure the paper is being delivered as scheduled. Our delivery team will be following up on the service and looking to improve the delivery as soon as possible. Thank you for your feedback and for your readership.Please feel free to contact us at ************ or ************************** if you have any further questions or concerns.Thank you

          Customer Review Rating

          1.67/5

          Average of 6 Customer Reviews

          Contact Information

          31572 Industrial Rd Ste 400

          Livonia, MI 48150-1838

          Visit Website
          (800) 776-4233

          BBB Rating & Accreditation

          A-

          This business is not BBB Accredited

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          Years in Business: 92

          Customer Reviews are not used in the calculation of BBB Rating

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