Business ProfileforPet Supplies Plus®

My dog has gotten groomed here numerous times. 8 June 2024 I took my labradoodle in for a grooming appointment. I specifically asked for a "doodle cut". While speaking with the new groomer, she seemed very rude and touched my dog in a way I found harsh. Something told me not to leave her, but I did as it takes weeks to get into a groomer elsewhere. I received a call that the groomer shaved bald spots into her due to "matting" and asked if I wanted the rest of her shaved, or the patches. I said to shave her, as I did not want a patchy dog, but had taken her in there with dreads in a previous grooming and the groomer was able to brush her out. So, my dog was given bald spots because the new groomer did not want to take the time to brush her. She then left half her head bald and the rest of her head full of hair, like a reversed receding hairline. As it is just hair, I can get over the poor grooming. However, my dog's behavior majorly changed after her grooming appointment. My dog loves getting groomed. We call it "spa day" and she gets excited. When I picked her up from this last time, she ran for the door to leave, and her behavior was alarmingly different. I reported this to a manager and was supposed to receive a call back. Days later, I called back after not getting called back. The manager said they would fix the dog's grooming job. As she has almost no hair left and is scared of the groomer, I asked for a refund to take her somewhere she is safe. I was told no. I called cooperate after as the manager disregarded me and wanted my dog to return to the environment she was made scared of. Corporate assured me the district manager, or owner, would reach back out. However, I received a call from the groomer herself, not management, claiming I gave her permission to shave my dog bald and claiming she did not hurt her. The company refuses to speak to me or issue me a refund, so I can get my dog's hair fixed somewhere safe. I paid for a traumatizing experience for her.