ComplaintsforPet Supplies Plus®

• Initial Complaint

  06/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My dog has gotten groomed here numerous times. 8 June 2024 I took my labradoodle in for a grooming appointment. I specifically asked for a "doodle cut". While speaking with the new groomer, she seemed very rude and touched my dog in a way I found harsh. Something told me not to leave her, but I did as it takes weeks to get into a groomer elsewhere. I received a call that the groomer shaved bald spots into her due to "matting" and asked if I wanted the rest of her shaved, or the patches. I said to shave her, as I did not want a patchy dog, but had taken her in there with dreads in a previous grooming and the groomer was able to brush her out. So, my dog was given bald spots because the new groomer did not want to take the time to brush her. She then left half her head bald and the rest of her head full of hair, like a reversed receding hairline. As it is just hair, I can get over the poor grooming. However, my dog's behavior majorly changed after her grooming appointment. My dog loves getting groomed. We call it "spa day" and she gets excited. When I picked her up from this last time, she ran for the door to leave, and her behavior was alarmingly different. I reported this to a manager and was supposed to receive a call back. Days later, I called back after not getting called back. The manager said they would fix the dog's grooming job. As she has almost no hair left and is scared of the groomer, I asked for a refund to take her somewhere she is safe. I was told no. I called cooperate after as the manager disregarded me and wanted my dog to return to the environment she was made scared of. Corporate assured me the district manager, or owner, would reach back out. However, I received a call from the groomer herself, not management, claiming I gave her permission to shave my dog bald and claiming she did not hurt her. The company refuses to speak to me or issue me a refund, so I can get my dog's hair fixed somewhere safe. I paid for a traumatizing experience for her.

• Initial Complaint

  12/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  To whom it may concern:About two weeks ago(12/12/22), approximately, I attempted to return a 30 LB. bag of the "Royal Canin" dog Food I currently have one of my English Bulldogs on, as for some reason it was causing a bad reaction in my almost 12 year old English Bulldog. I attempted to return this at the *************/************* Location.. On entering the store I was greeted/helped by sales associated named ***** or *****, not positive of the spelling or name but I think it's close to that. She wanted to helpful, or was trying... until we reached a point where we could not located this on my rewards account. Being a customer of almost 20 years I was puzzled because this is usually no problem to locate purchases this way if no receipt is present. This time it turns out my Wife ended up making purchase online and thus keeping it from being registered under the rewards. *****/*****, then informed me she was unable to do anything until her manager came back after Christmas and would get back to me ASAP. I then asked her for the food back, she informed me she could not give it back as she had already disposed of it. I then said, I'm not going to have any **** should this not work out smoothly - she assured me this Would be taken care of! I stopped back in there yesterday 12/26/22 because sure enough, I heard nothing back and when entering the store this had all been forgotten until I did some refreshing with *****/*****, who happened to be working. She grabbed her Manager in hopes to quickly resolve, as I still cannot find the receipt for the food purchased on line. I believe it was deleted. I don't know. The manager(******, *****, mustache) refused to do anything for a customer of 20 years who clearly has a track record of buying this food, leaving me out in the cold without any money back or the food, *****, disposed of. I find this to be a totally unsettling resolve. Ended up purchasing Raw/Vital due to Royal Canin not working 12-12-2022

• Initial Complaint

  12/13/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  ** ******** *** ****, I received a notice from Pet Supplies Plus that their Black Friday Promotion was extended through that day of ******** *** ****. I then clicked the link for the page to place an order. I ordered 2 bags of dog food from their ***** ** store & soon after received an email on ******** ** ******* acknowledging my order with an order summary for Order #: P****************** It had the correct price of their advertised promotion of $***** (including tax). However, when I went to pick-up the order the following day, the store employee informed me that there was only 1 bag available & that they will have it back in stock soon. He said that I will not get charged for the second bag. I mentioned my preference would be for the store to honor the advertised promotion for the second bag & I will pick it up when it arrives. He agreed that seemed reasonable & made a note as such for the store manager, ****** I received that night ** ******* ** ***** ** an email that I had been charged the full price of the bag I had picked up & not the advertised price. Perplexed, I called the store on ******* ** ****** and after complete confusion from the person I spoke with, I asked to speak with the manager. ***** came on the line as the manager. I explained the email received and the note left the day I picked up the order which they only had one bag. She said there nothing should could do with “coupons or digital orders”. I then immediately called the corporate office at **** ** & had a 20 minute discussion with their representative who gave me the run around that she will ask the store to charge me the advertised price & SEE if they will. She also said she will SEE if they will honor the advertised price for the second bag. It is over a week & still charged the full price for the first bag ($****** & no acknowledgment of honoring the advertised price for the second bag. To say this broaches on breeching Michigan Consumer advertising laws is an understatement

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩