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ComplaintsforIsaac's 24 Hour Towing and Recovery
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Complaint Details
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Initial Complaint
10/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I called Allstate Roadside to have my car towed to a shop it had been hit on the driver's side and the liner in the wheel well was cracked. I asled for a Flatbed truck because if the car was driven it would further cause damage. The driver arrrived and instead of using the wench to pull my car up on the flat bed. He got inside and drove it up immediately the damanged liner wrapped around the wheels and completely ripped up and the driver damaged the radiator according to the ******** shop. I called the owner of the tow company while the driver was still here and I told him his driver had just damaged my car.. He asked me to send him photos I did as he asked and he never responded to me. I reached out to the driver as well and he kept hanging up on me. They only use cell phones so they have blocked my number. It appears the tow company and the ******** shop are working together. You can get a straight answer out of either one of them. I have photos of my car before they towed it and while the driver was in my car. They had the nerve to tell me if you have full coverage insurance they will have to pay for it. ************ has onky been in business for 1 year and the tow truck driver who took the tow is NOT LICENSED. My photos are too large to upload but I sent them to the tow company and they haven't said anything
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.